Job Title: Sales Assistant (Keyholder)
Location: Edinburgh The Cigar Box
Contract Type: Full-time (40hrs)
About Us
The Dormant Distillery Company operates The Cigar Box one of Edinburghs longest-standing and most specialist tobacconists, located on the Royal Mile. Our shop offers a carefully curated selection of premium cigars, pipe tobaccos, and smoking accessories, providing our customers with expert guidance and an exceptional retail experience.
We are seeking a Sales Assistant (Keyholder) to join our team. This is a fantastic opportunity for someone with a keen interest in cigars and specialist tobacconist products to be part of a small, passionate, and knowledgeable retail team.
Responsibilities
Customer Service Excellence
- Provide exceptional customer service, assisting customers in making well-informed purchasing decisions.
- Offer product knowledge and tailored recommendations, with a focus on premium cigars, pipe tobaccos, and related accessories.
Customer Engagement
- Actively interact with customers to build rapport and deliver a memorable shopping experience.
- Share passion and knowledge about cigars and tobacco culture.
Operational Duties
- Open and close the store as a keyholder, ensuring security procedures are followed.
- Contribute to visual merchandising to maintain an appealing and well-presented store.
- Assist with stock management and maintain accurate inventory records.
Events and Promotions
- Support in-store promotions and events that showcase our products and attract new customers.
Sales & Performance
- Work with the team to achieve sales targets and contribute to the ongoing success of the store.
Salary & Benefits
- Hourly rate: £12.88
- 40 hrs Full-time position.
- Staff training opportunities (including product knowledge and specialist industry events).
- Staff discount across a wide range of products.
- Workplace pension scheme.
How to Apply
This is a rolling recruitment process and may close at any time, so we encourage you to apply early.
Please send both of the following:
- A covering letter outlining your relevant experience and interest in cigars/tobacco retail.
- An up-to-date CV.
Applications without both elements may not be considered. Due to the high volume of applications, we are unable to respond to all applicants.
