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Returns Administrator Operative

BIHR
£24,420 - £28,797 a year
Amber Valley, England
3 weeks ago

As a key member you will be involved in all aspects from assisting and supporting the returns & warranty department process, ensuring the highest level of service can be offered to our dealers and consumers.

Brief job duties include

  • Liaising with customers and processing returns and warranty claims by making commercial decisions, including the inspection, repair and replacement of product.
  • Accurately assessing products to determine faults and coding items correctly.
  • Processing returns and warranty claims through our system, giving clear traceability at all times. Ensuring all paperwork and goods received match before processing, checking for POD’s and purchase order numbers.
  • Ensuring all stock is in new condition, correctly repackaged and barcoded for resale.
  • Reconciling consignment and show returns
  • Arranging collections and despatching parcels using our courier services and informing customers of collection and delivery dates.
  • Liaising with the warehouse team regarding stock replenishment and consignment transfers.

Ideal Candidate:

  • Previous experience in customer service advantageous
  • Must have excellent communication skills including written and verbal.
  • Ability to work in a fast-paced environment whilst maintaining focus and prioritising workloads in line with the current KPI’s
  • Administrative experience with Microsoft Excel, Word and Outlook
  • Attention to detail and accuracy is essential
  • Previous experience working with Dynamics Nav advantageous
  • Awareness of Health & Safety in the workplace

Onsite training will be given where required.

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