Retail Team Member

With your love of working with people and desire to provide a great service, we're looking for Retail Team Member to welcome visitors and to answer their questions and help them make the most of their day.

Salary: 12.25 per hour

Contract/duration: Fixed term contract for 6 months

Hours/working pattern: 7 hours per week. You'll mainly work one weekend day with some flexibility needed for weekday and evening work.

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here:You'll be part of a small team of 8 staff plus our team of volunteers who help with our retail and plant offer. Reporting to the Retail Manager, you'll be fully supported, helping you to integrate into the team and learn about all the wonderful products we sell and the stories behind them.

Hardwick Hall is one of the National Trust's discovery houses in Derbyshire. Built by the infamous Bess of Hardwick in the 1500s, it is a leading example of an Elizabethan house. The estate currently attracts over 500,000 visitors a year and the Stables Shop within the Stableyard is going from strength to strength.

To find out more about what it’s like to work within “Retail” at the National Trust, click here to watch our video.

What you'll be doing:As a member of the retail team, you’ll be offering visitors help and advice with their shopping. You’ll have high standards of presentation in the shop while providing excellent service to all customers.

You’ll also be able to talk to them about how everything they buy helps to fund the work of the National Trust. Other duties may include arranging, receiving and unpacking deliveries, creating shop displays and working with others in the team to keep the shop floor clean and organised.

Who we're looking forWe’d love to hear from you if you’re:

• focused on giving great service to everyone you meet
• a team player, but also happy to work on your own initiative
• well-organised and adaptable
• willing to learn new skills

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Rental deposit loan scheme

• Season ticket loan

• EV car lease scheme

• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most Trust places