At Park Holidays UK, we recognise that our people are our most valuable asset. Our commitment to investing in employee training and development is reflected in our prestigious Gold Investors in People Award. If you are driven and have a passion for helping people realise their dreams, we want you on our team! Join us today!
Job Summary
As the Retail Manager, you will be responsible for overseeing the day-to-day operations of our retail outlets, including bar and food services. You will lead a team, manage stock and resources, ensure adherence to legal and health standards, and develop strategies to maximise sales and profitability. Your role is crucial in delivering high-quality service and a great experience for our guests.Job Duties
- Develop and implement an effective business plan to maximise bar and food sales opportunities, driving revenue through strategic marketing and product displays.
- Recruit, train, and manage the performance of the retail team, ensuring high standards of customer service, cleanliness, and professionalism.
- Oversee the control and rotation of stock from approved suppliers, ensuring optimal stock levels, quality, and minimising wastage.
- Prepare, plan, and manage the retail budget, monitoring financial performance and achieving KPIs related to sales, profitability, and cost control.
- Ensure all legal and company standards are met, particularly in areas related to the sale of alcohol, food preparation and service, gambling, and bingo.
- Ensure the safety and cleanliness of all retail areas, including the cellar, maintaining high-quality products and compliance with health and safety legislation.
- Set high standards of service throughout the business, ensuring that guests receive a memorable and enjoyable experience.
- Provide comprehensive product knowledge and ensure that all team members are trained and qualified to meet the company’s standards.
Requirements
- Proven experience in a retail management or hospitality role, preferably within the leisure or holiday park industry.
- Strong leadership and team management skills, with experience in recruiting, training, and managing staff performance.
- Ability to manage budgets, control stock, and optimize profitability while achieving KPIs.
- Comprehensive understanding of food, beverage, and retail operations, including stock control and cellar management.
- Understanding of relevant legislation related to the sale of alcohol, food safety, and gambling.
- Excellent interpersonal and communication skills, with a commitment to delivering outstanding customer service.
- Strong knowledge of health and safety regulations, ensuring a safe and compliant working environment.
- Willingness to work a flexible schedule, including weekends, holidays, and peak periods as required.
We believe that our people are our greatest asset, and we are committed to investing in their training and development. We offer comprehensive training and support to help you succeed in your role and grow your career with us.
Benefits
At Park Holidays UK, you'll be part of an industry-leading organisation where you'll be challenged, inspired, rewarded, and empowered to grow. We pride ourselves on placing a high value on our team members — it’s one of the key things that sets us apart.
We’ll encourage you to bring your best every day, offering exciting opportunities, meaningful work, a supportive and collaborative environment, and plenty of room for professional development.
Employee Benefits at Park Holidays UK include:
- Generous discount on holidays across our parks
- Discount on all food and beverage items on park
- Free premium eye test voucher
- Access to the Help@hand app offering health, wellbeing, and retail discounts
- Comprehensive Employee Assistance Programme
- Discounted gym memberships
- Employee referral scheme
- Sales referral scheme
- Free expert mortgage advice
- Company pension scheme
IND1
