Retail Assistant

We are looking for a Sales Assistant to join our Retail & Ticketing Team at the Ashmolean Museum in the heart of Oxford.

You will work in the beautiful Museum shops and at the Welcome Desk, as part of a small, friendly team, and be passionate about providing excellent customer service and meeting sales targets. You will have good IT skills, some experience of working with people, and enjoy being in a vibrant, busy environment.

This is a permanent, variable hours post, and you will be available to work flexibly, including working weekends and occasional evenings.

You will be educated to at least GCSE standard or equivalent in English and Mathematics, and have previous experience working in a fast-paced, customer-facing environment. You will be passionate about achieving personal sales targets and supporting others to do the same, with moderate IT literacy, including familiarity with Retail EPOS systems, Microsoft Word, and Excel. You will have strong organisational skills and the ability to manage your time effectively.

As an employer, we genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including:

More information is available at https://hr.admin.ox.ac.uk/staff-benefits

Our staff and students come from all over the world, and we proudly promote a friendly and inclusive culture. Diversity is positively encouraged, through diverse groups and champions, as well as a number of family-friendly policies, such as the right to apply for flexible working and support for staff returning from periods of extended absence, for example, shared parental leave.

We are committed to ensuring that our recruitment processes are inclusive and accessible. If you require the job description or any other materials in an alternative format, or if you would like to request any adjustments to support you through the application or interview process, please contact the recruitment team at [email protected].

How to apply

You will be required to upload your CV and a supporting evidence form using the attached template as part of your online application. Your supporting evidence form should list each of the essential and desirable selection criteria, as listed in the job description, and explain how you meet each one. CVs alone will not be considered.

We aim to provide a supportive working environment and are happy to discuss training and professional development opportunities. The Chair of this recruitment panel will be Anna Vrij-Tottey, Retail & Ticketing Manager, who can be contacted with enquiries relating to the role ([email protected]). General queries about the recruitment and application process should be directed to the Recruitment team within our Human Resources department ([email protected]).

Only applications received online by 12.00 midday BST on Friday 12 September 2025 can be considered. Interviews are expected to take place during week commencing 22 September 2025.