Resource Planner - Homes

Resource Planner – Homes
Location: Manchester (Hybrid – 2 Days WFH after probation)
Salary: £25,000 per annum, rising to £26,500 upon successful completion of probation + Excellent Company Benefits!
Hours: 37.5 per week | Monday–Friday 8am-4pm or 9am-5pm

The Role
As a Resource Planner for AEC's domestic clients, you’ll take full ownership of allocated accounts—ensuring smooth, efficient project delivery from start to finish. You will be the main point of contact for specific clients, responsible for achieving all agreed KPIs and ensuring their expectations are consistently met or exceeded.
You’ll deliver outstanding customer service through clear, proactive communication—providing weekly updates, attending client meetings, and building strong relationships with key stakeholders. You'll be confident using a range of bespoke client portals to schedule works, update job progress, and ensure timely project completion.
Day-to-day, you’ll work closely with site teams—managing their diaries, planning efficient routes, and making commercially sound decisions that support both client satisfaction and AEC’s profitability. You’ll take ownership of all operational activity related to your clients, resolving issues quickly and professionally while continuously identifying improvements to enhance service delivery.
This role requires a hands-on approach, working across departments to align resources, support commercial reviews, and contribute to weekly billing processes. By delivering projects on time, on budget, and to a high standard, you’ll play a key role in securing repeat business and improving client satisfaction. You’ll also champion best practices and introduce new ideas to help evolve the service experience for AEC’s housing sector clients.

What We’re Looking For:
We're looking for a proactive and commercially minded Resource Planner who can consistently deliver social housing projects on time, to specification, and with a strong focus on client satisfaction.
The ideal candidate will have a sharp eye for detail and a solid understanding of project profitability—ensuring that both ratable and quoted work meet or exceed financial targets, and that each team member is utilised to their full potential.
You’ll demonstrate excellent planning and communication skills, ensuring smooth handovers to the site team and seamless collaboration with internal departments. A key part of your role will be to maximise invoiceable work each day, including the proactive management of no-access properties to reduce downtime and maintain productivity.
Just as important, you’ll be committed to monitoring and improving customer care across all allocated projects, building trust and maintaining high levels of satisfaction with every client interaction. If you’re someone who thrives on delivering quality, efficiency, and results—we want to hear from you.

What You’ll be Doing
Project Delivery & Efficiency
Ensure both short- and long-term projects are delivered on time and in the most commercially efficient way. Regularly review project performance to achieve 100% of agreed programmes and maximise appointment attendance.
Staff Utilisation
Maintain staff utilisation at a minimum of 95%. Proactively flag underutilisation and propose solutions to optimise schedules.
Data Accuracy & Communication
Ensure all job records and tracking spreadsheets are completed accurately and to a high standard. Provide weekly updates to clients and clearly communicate all changes and requirements to site teams.
Access & Rebooking Management
Report on no-access cases and provide clear, practical rebooking solutions to maintain productivity and revenue targets.
Client Portal Management
Use bespoke customer portals to log updates, monitor job progress, and maintain real-time visibility for clients.
Stakeholder Engagement
Build strong, professional relationships with clients and key stakeholders through regular phone calls, meetings, and written communication.
Team Collaboration
Work collaboratively with the resource team to support colleagues in scheduling and delivering projects on time.
Commercial Accuracy
Ensure projects are booked correctly against agreed chargeable time or performance milestones. Review bookings daily for accuracy and alignment.
Continuous Improvement
Identify opportunities to improve processes or enhance service delivery and take initiative to implement better ways of working.
Resource Planning Meetings
Attend regular resource meetings to review upcoming work, identify challenges, and contribute to proactive problem-solving.
Multi-Channel Communication
Manage communication effectively across Microsoft Teams, Alpha Tracker, Outlook, telephone, and face-to-face interactions.
Client Retention
Build rapport with clients to maintain and grow relationships, positioning AEC as their preferred supplier through consistent, high-quality service.
Management Reporting
Contribute to planning meetings and provide forward-looking updates on resource availability, workload, and risks.
Telephone Support & Cover
Handle client and contractor enquiries related to planned and reactive works. Provide cover and support to the wider resource team as needed.
Meeting Records & Actions
Accurately record all client and contractor meetings, including agreed actions, and ensure they are followed through to completion.

Why You’ll Love Working With Us:
From day one, you’ll have a tailored training plan designed to give you a deep understanding of how our business works and how to thrive in your role. You’ll learn hands-on from experienced planners in the office, spend time out on site to see projects in action, and collaborate with teams across the business. We believe in giving you the full picture, so you’re equipped with the knowledge, confidence, and tools to make a real impact. This is a role where you’ll grow fast, build strong internal relationships, and gain valuable experience across all areas of operations — with plenty of support every step of the way.
AEC is an employee-owned compliance consultancy and training organisation specialising in the safe management of asbestos, water, fire, and occupational hygiene in the built environment. Established in 1997, we’ve grown from a small asbestos surveying consultancy to one of the UK’s leading providers of vocational training services. With offices in Manchester and Essex, we serve clients both nationally and internationally. In 2024, we transitioned to an Employee Ownership Trust, giving our team a stake in the company’s success. Our values of honesty, integrity, independence, and people-first are at the heart of everything we do.

Employee Owned: We put our people first—giving you a real stake in our success, a voice in the business, and the opportunity to share in the rewards of our growth.
Career Development: Ample opportunities for growth, including the chance to earn further professional qualifications.
Fantastic Benefits: 23 days leave (plus bank holidays), private healthcare, pension scheme, holiday buy-back, sick pay, loyalty bonus’ and more!
Supportive Culture: A safety-first, collaborative work environment where quality and care are at the heart of everything we do.
Inclusive Workplace: We are committed to recruiting from all walks of life to create a more sustainable, diverse, and forward-thinking future.

Ready to take your planning skills to the next level and make a real impact? Apply now and start your next chapter with AEC!