Job Overview:
We are seeking a highly motivated and enthusiastic individual to join our team as a Night Shift Resident Ambassador. As an Ambassador, you will play a vital role in representing our organization and providing exceptional customer service to our residents overnight.
Duties:
- Serve as a point of contact for customers, addressing their inquiries and providing information about our organization
- Provide excellent customer service, ensuring customer satisfaction at all times
- Bilingual candidates may be required to communicate with customers in multiple languages
- Ensure Health & Safety regulation compliance within the building including flushing unoccupied apartments and changing over resident refuse areas.
- Conduct security walk rounds of the building - ensuring safe and secure environment.
- Collaborate with team members to develop strategies for improving customer experience
- Communicate with relevant management to flag any issues, utilizing shift handover reports effectively.
- Market and promote our products and services to customers
Qualifications:
- Strong communication skills, both verbal and written, strong computer literacy.
- Previous experience in customer service is preferred
- Bilingual candidates are highly encouraged to apply
- Ability to multitask and prioritize tasks effectively
- Pro-active and strong initiative on lone-working shifts.
- Excellent interpersonal skills and ability to work well in a team environment
- Detail-oriented with strong organizational skills
Benefits:
- Competitive pay
- Opportunities for career growth and advancement within the organization
If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you. Apply today to join our team as a Resident Ambassador!
Job Types: Full-time, Permanent
Pay: £25,458.00 per year
Benefits:
- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Employee mentoring programme
- Health & wellbeing programme
- On-site gym
- Paid volunteer time
- Store discount
- Transport links
Work Location: In person
Application deadline: 25/08/2025
Expected start date: 01/09/2025
