One Sure Insurance is one of Staffordshire’s most successful Insurance Brokers dealing in a variety of insurance products including motor trade, private car, commercial vehicle, and home insurance.
We are now looking to recruit the above role for the Renewals Department to ensure that we retain all possible business and offer a first-class level of service to all of our customers. We are ideally looking for someone with the qualities and skills listed below to work within the team in this fast paced, demanding, and challenging department. We offer a base salary and competitive bonus structure meaning the right candidate can earn up to £30,000 OTE!
PURPOSE OF THE ROLE
- To work within the Insurance renewals department, responding to customer needs and requirements in an appropriate manner
- To deal with all incoming and outgoing calls and enquiries in a timely and efficient manner
- The employee will be able to support the businesses goals by demonstrating excellent customer service skills and will also have a proven record of success in addressing client’s demands & needs on their existing policies, as well as having the ability to handle any amendments
- Offer excellent levels of customer service to maintain client loyalty
SKILL & KNOWLEDGE REQUIRED
- Educated to a minimum of GCSE grade C in Maths & English
- Good computer skills including Microsoft suite.
- Excellent telephone manner and customer service skills, (call centre experience preferred)
- Experience of providing specialised sales advice to support customer requirements
- Experience in dealing with Insurance claims and/or policy
- Ability to identify and match our products with customer enquiries
- Thorough understanding of the quote & telephone systems
- Display personal organisational skills and time management
- Excellent attention to detail
BEHAVIOUR SKILLS
- Handling Information – from current One Sure clients due for renewal, to renewed cases, in conversion terms. Altering clients’ original demands and needs in order to match them with a new suitable contract.
- Analysis & Judgement – Display skills in product awareness and ability to identify suitable contracts at renewal stage to incorporate any changes made by the client
- Customer Focus – 100% accuracy on matching new contracts to clients amended demands and needs
- Persuading & Influencing – Ability to explain benefits of new contracts and One Sure “add on” products
- Effective Communication – Both with internal (colleagues) and external (clients) customers
- Attention to detail – All new documentation going to the client must be clear and correct. One Sure renewal procedure must be adhered to.
ACCOUNTABILITIES / RESPONSIBILITIES
- Identify potential renewals from all incoming calls and enquiries
- Analyse information gathered and undertake sufficient research to make suitable recommendations
- To complete all supporting documentation in a compliant and accurate manner
- To ensure all completed renewals go to the client in a timely manner.
- To support the departmental key performance indicators and renewal targets as directed by the Renewals Manager
- Always comply with the requirements of the Financial Services and Markets Act 2000 and the FCA rules
- To maintain professional competence by always complying with the training and competence procedures of One Sure Insurance
- To analyse a panel of insurers and research the clients demand and needs to establish policy suitability and eligibility
- To undertake all other reasonable duties as reasonably required and directed
This role is office based in Stoke-on-Trent (ST7).
Job Types: Full-time, Permanent
Pay: Up to £30,000.00 per year
Benefits:
- On-site parking
- Private medical insurance
- Sick pay
Ability to commute/relocate:
- Stoke-on-Trent ST7 1LX: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Reference ID: S/RA070825
