Remote Service Advisor - Automotive Industry (Work From Home)
Location: UK-wide (Remote)
Job Type: Full-Time / Part-Time permanent positions available
Industry: Automotive / Customer Service
Salary: Competitive, basic + OTE (pro rata)
Are you an experienced Service Advisor with a strong background at dealership or branch level within the automotive industry? Are you looking for a rare opportunity to use your skills in a fully remote role? This could be the perfect next step in your career.
We are a leading provider of Aftersales enquiry handling in the UK. Our activity consists of inbound and outbound aftersales activity, across booking enquiries, EVHC programs, predictive outbound and CEM in the form of telephone, digital, and written interaction for multiple high-profile clients across the UK automotive sector. As we continue to grow, we are seeking motivated, professional and customer-focused individuals to join our dynamic remote team.
What Makes This Role Unique:
● Work from the comfort of your home - a rare opportunity in the service advisor space
● Support a range of well-known automotive brands across the UK
● Become part of a close-knit, innovative and supportive team
● Use your dealership experience in a new and exciting environment
● We are proud to be certified as a Great Place to Work, reflecting our commitment to a positive and inclusive workplace culture.
Additional Benefits Include:
● Employee Assistance Programme for your wellbeing and support
● Comprehensive company benefits package
● Our own STAR Programme:
○ Loyalty Bonuses
○ Quarterly Charitable Donations
○ Emergency Help
○ New Team Member Recommendation Awards
Key Responsibilities:
● Respond to inbound calls and written enquiries from customers on behalf of dealerships
● Book service appointments, provide repair updates and manage aftersales interactions
● Ensure a consistently professional and empathetic approach to customer service
● Work collaboratively with team members and dealership contacts to resolve queries efficiently
What We’re Looking For:
● Previous experience as a Service Advisor in a dealership or branch setting (essential)
● Strong knowledge of the automotive service process and terminology
● Excellent communication skills – both verbal and written
● Self-motivated, reliable and comfortable working independently from home
● Confident with using CRM and booking systems (training provided on internal tools)
Requirements:
● A quiet, dedicated workspace at home (all equipment provided)
● Reliable high-speed internet connection
● A professional and calm attitude
How to Apply:
If you’re ready to take the next step in your automotive career while enjoying the flexibility of home working, we’d love to hear from you. Apply now to [email protected] with your CV and a brief cover letter outlining your dealership experience and why you're suited to remote work.
Job Types: Full-time, Part-time, Permanent
Pay: £24,209.81-£27,809.81 per year
Expected hours: 15 – 38 per week
Additional pay:
- Commission pay
- Performance bonus
Benefits:
- Health & wellbeing programme
- Work from home
Schedule:
- Monday to Friday
- Weekend availability
Work Location: Remote
Application deadline: 04/07/2025
Reference ID: ServiceAdvisor/CX
