Relief Business Administration Assistant

Job title: Relief Business Administration Assistant (Practice and Participation)

Location: This post is based at LinkLiving’s Link Academy Falkirk office.

Hours of Work: Relief, as and when required.

Salary: £12.60 per hour

Are you passionate about helping people to live a better life? Do you want to work for a charity where your health and wellbeing matter just as much as the people you support? Do you want to be part of a trauma-informed team where you will be supported to develop creative and flexible ways of working?

At LinkLiving, our values and people are at the heart of everything we do including how we recruit our staff. It is important for us to find people who share our values, which are:

• Empathy (listen to and understand an individual’s needs and circumstances)

• Respect (treat others the way they wish to be treated)

• Integrity (be honest and have strong moral principles)

• Caring (show kindness and concern for others)

LinkLiving is a Scottish health and wellbeing charity that supports people to manage or overcome the effects of negative life experiences (including trauma, mental health challenges, poverty and inequality) so that they can build on their strengths and aspirations in order to live their best possible lives. We support people through a range of models including:

• Personal development and employability programmes

• Self-help coaching

• Supported accommodation

• Care at home

• Housing support

• Befriending

• Social cafes

The Service

The teams within Practice and Participation work primarily with people with complex needs. The service works hard and creatively to maintain the early engagement of participants. We support people through different channels, mental health and wellbeing programmes, independent living skills and a wide range of qualifications to support their progression including employability, tenancy, youth work and leadership award qualifications. In addition to these services we provide intensive housing management support to people in their own homes who may be struggling to manage their tenancies. We also have a service dedicated to delivering training to professional staff in themes and topics relating to the workplace.

The Job

The Business Administration Assistant will provide a customer-focused and comprehensive administrative and reception service to the Practice and Participation team and all stakeholders, including support to the Service Manager. The Business Administration Assistant is responsible for providing facilities management within Link Academy ensuring the building is fit for purpose and adhering to Health and Safety policy at all times.

This post will include providing confidential administrative support; dealing with enquiries from a range of agencies, processing service referrals, preparing papers for meetings, preparing materials for training and financial record keeping; data entry, stock control and ordering, processing invoices and managing petty cash.

About You

You are a confident and proactive individual with well-developed written and verbal communication skills. With a strong foundation in both numeracy and literacy, you bring proven experience in administrative roles where attention to detail and accuracy are essential.

Highly computer literate, you are proficient in Microsoft Office applications including Word, Excel, Outlook, and web-based tools. You have a sound understanding of database systems and are experienced in using electronic document management systems to support efficient workflows.

Your excellent organisational skills and ability to manage your time effectively enable you to work independently, prioritise tasks, and meet deadlines with ease. You take pride in delivering a high standard of customer service and are adaptable and flexible in meeting the needs of a dynamic and responsive working environment.

For a comprehensive list of the essential and desirable criteria required for this post, please refer to the Job Specification in the Job information Pack above.

What’s in it for you?

The benefits of being a LinkLiving employee (subject to the policies and benefit terms and conditions) include:

• Competitive salary, reviewed annually, and opportunity for annual performance related salary increases and discretionary non-consolidated pay awards, subject to terms of the scheme

• 35 days’ holiday per year (inclusive of public holidays) pro rata plus additional 3 days pro rata after 3 years’ service

• opportunity to buy and sell holiday

• enhanced company sick and family friendly pay

• access to paid SVQ qualifications and a wide range of learning and development opportunities

• funded Disclosure Scotland and Scottish Social Services Council memberships

• defined contribution pension scheme with generous employer contributions plus salary exchange and additional voluntary contribution options

• access to an Electric vehicle leasing scheme, subject to the terms of the scheme

• life assurance scheme providing death in service benefits to named beneficiaries

• healthcare cash plan for employees (and dependents) to support health and wellbeing plus discounts on shopping, restaurants, and other services

• employee assistance programme for employees and their immediate household dependants to support health, mental and financial well-being

• annual flu vaccination

• access to a savings and borrowing scheme

• cycle to work scheme

• monthly bus pass scheme

• season/travel ticket loan and much more!

For a full list of benefits available to employees, please see the following link - https://www.linkliving.org.uk/work-with-us

This post is subject to Protection of Vulnerable Groups (PVG) Scheme registration. Link will meet the cost of any new PVG scheme membership or scheme record update.

Further Information

Interested? If you have any questions about the role, please email [email protected] and we can arrange for someone from the service to call you for an informal chat.

To find out more about what LinkLiving do and to view the generous pay and benefits package, please visit our website at https://www.linkliving.org.uk

Closing Date: 23:59 on Sunday 15 June 2025

Interview Date: Interviews are being held on Wednesday 25 June 2025 at Link Academy, Falkirk

How to Apply

To complete an application form, please click on the “Apply online” button below. Instructions on how to complete the form are at the top of the page.

As a large employer, we advertise jobs regularly on our own website and social media channels alongside other third-party websites. No matter where you see one of our vacancies, you will always be directed to our jobs portal to apply directly with us.

We can offer suitable alternative methods to apply if requested including although not exclusively; hard copy, Braille and audio. You can request these by emailing our Resourcing Team at [email protected] and detailing which format you would require.

Please note should an internal applicant be successful in applying for this position on either a seconded or permanent basis, they will move to the terms and conditions associated with the role for the duration of the time they are in post. The terms and conditions are outlined in the job information pack.

We aim at all times to recruit the person who is most suited to the job and welcome applications from people of all backgrounds and from anyone who shares our commitment to inclusion. Our offices are fully accessible to wheelchair users and, as a Disability Confident Leader, we will interview all disabled candidates who meet the essential criteria.