Reporting to the Referrals Team Leader, you will be responsible for facilitating and coordinating new patient enquiries to ULCH Private Healthcare, all whilst adhering to the highest standards of customer service. Please note, the postholder is expected to work fully onsite. The role is based at 7 Queen Square.
The successful applicant will need to demonstrate significant experience in providing excellent customer service to patients with a professional, can-do attitude. They must have a high level of attention to detail and the ability to work autonomously and proactively. They must have excellent IT skills in particular Microsoft Office, the ability to communicate professionally with a wide range of people and always demonstrate teamwork. They will have a working knowledge of healthcare data and terminology.
To be successful, the candidate will have excellent communication and organisational skills with the ability to negotiate and liaise effectively within clinical and non-clinical teams across the trust to ensure that the patient’s journey is seamless as well as external stakeholders. The post holder will act as a point of contact for the Private Healthcare Division at UCLH, ensuring all enquiries are answered professionally and efficiently. They will act as a positive ambassador for the service, promoting and marketing the private service to patients and consultants.
This is an exciting opportunity to join a growing team within UCLH and have direct impact on patient care for Private Patients.
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
- University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
- National Hospital for Neurology and Neurosurgery
- Royal National ENT and Eastman Dental Hospitals
- University College Hospital Grafton Way Building
- Royal London Hospital for Integrated Medicine
- University College Hospital Macmillan Cancer Centre
- The Hospital for Tropical Diseases
- University College Hospital at Westmoreland Street
For the right person this is a role that is both demanding and challenging, but also highly rewarding, with the chance to develop your skills and career in a developing area of a high profile and successful NHS trust. The private healthcare service is continuously growing with career and development opportunities within the department.
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
- UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
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