Join our Rapport team as a Corporate Receptionist at our client’s Baker Street office. You will be part of a dynamic, diverse team supporting an accountancy and business advisory firm known for its commitment to excellence and passion.
Our friendly and collaborative team of 8 is the heart of the office, ensuring smooth daily operations. We're a supportive bunch who work together to deliver exceptional service across four key areas: reception, switchboard, meeting rooms/events, and helpdesk. We value open communication, a positive attitude, and a proactive approach to problem-solving.
This role is perfect for someone who can quickly create meaningful connections with guests. You will play a vital role in a professional team dedicated to providing exceptional service and memorable experiences, with a strong emphasis on time management and communication.
Contract type: Part-time, Permanent
Hours: 27 per week (Tuesday - Thursday, 8 AM to 6 PM, with flexibility as per business needs - occasional evening events)
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! PLUS complimentary daily breakfast, lunch and refreshments while on duty.
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main Responsibilities
- Providing a warm and memorable welcome to stakeholders upon arrival.
- Lobby hosting and escorting guests to their meeting spaces as needed.
- Responding efficiently and courteously to stakeholders' requests.
- Handling internal and external calls in a professional manner.
- Enhancing guest engagement across all areas.
- Maintaining high standards to consistently exceed expectations.
- Support/Cover helpdesk and switchboard.
- Ensuring meeting rooms are set up as per the Client's requirements.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
- Ideally, possess at least one year of front-of-house customer service experience in a similar role.
- Have a positive, outgoing personality that builds rapport with key stakeholders easily.
- Be proactive, flexible, and detail-oriented, with a drive to learn and grow.
- Exhibit excellent personal presentation and interpersonal skills.
- Be computer literate, with strong verbal and written communication skills, showcasing professional telephone and email etiquette.
- Be capable of working independently and managing their workload effectively.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
