We're seeking a full-time receptionist to join the Whiteleaf Out of Hours Reception team .
You will be the first point of contact for visitors, staff and service users therefore it is essential that you have excellent communication skills, you are caring and have a warm and friendly manner. You will need to be highly organised, able to prioritise and work under pressure.
The role works on a shift pattern of the following over 37.5 hours, worked over the following shift pattern: 06:00-14:00, 09:00-17:00, 14:00-22:00 & 22:00-06:00.
Provide professional and efficient service to staff, patients, and the public during working hours and incorporate the Out of Hours role using communication equipment and information systems during night shifts
Perform general office tasks including responding to email and phone enquiries, taking and recording messages accurately, and following Trust procedures and protocols
Operate the Trust’s switchboard, answer incoming calls, and transfer callers appropriately using provided tools
Input and maintain the Out of Hours on Call Rota system, support the Estates and Facilities Helpdesk out of hours, and ensure calls from SMS are dealt with efficiently
Undertake training in new skills required for the effective operation of the Coordination Centre and maintain those skills in line with supervision and appraisal
The ability to travel independently between sites within the Trust is essential for this role.
Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application please read the “candidate guide to making an application” and ensure your supporting statement is tailored to the role you are applying for and addresses any essential criteria.
As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and Northeast Somerset. Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team”
Our values are: “Caring, safe and excellent”
We offer a wide range of benefits designed to support your career and wellbeing. These include:
- Excellent opportunities for career progression
- Access to tailored individual and Trust wide learning and development
- 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
- NHS Discount across a wide range of shops, restaurants and retailers
- Competitive pension scheme
- Lease car scheme
- Cycle to work scheme
- Employee Assistance Programme
- Mental Health First Aiders
- Staff accommodation (please note waiting lists apply)
- Staff networking and support groups hosted by our Equality, Diversity & Inclusion team
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