Receptionist

At the heart of the world’s greatest golfing destination, the Old Course Hotel, Golf Resort & Spa is an AA 5 Red star, award-winning resort centred around active wellbeing and indulgent good times.

Part of Kohler Company, the Old Course Hotel, Golf Resort & Spa is a privately owned resort, priding ourselves on delivering personalised guest experiences to create lasting memories.

Why Join Our Team?
With a reputation as an employer of choice, we are committed to ensuring our associates are our number one priority. St Andrews is the home of golf and we are the home of great guest service. People are our passion and we believe each associate plays a vital role in providing memorable memories to our guests.

We are a forward-thinking employer committed to the Hoteliers Charter and developing our people, which is why we employ based on personality. We believe all skills can be taught! Throughout your career with us, you’ll have access to a wide range of different training opportunities providing routes to progress from within, allowing you to reach your full potential whilst supported by our committed leadership team.

We love celebrating our associate’s success and do so through our employee reward recognition schemes which encompass our ‘HOME’ ethos including Associate of the Month.
Whilst working for one of the most iconic hotels in Scotland, you will be rewarded with a competitive salary, company pension scheme, free onsite car parking, meals whilst on duty, 24/7 access to our employee assistance programme and FREE fitness access.

Our benefits don’t end there, in your spare time, we also offer free access to The Duke’s golf course and superb discounts in our restaurants, shops, spa and room rates. Giving you the opportunity to enjoy the many luxuries Old Course Hotel has to offer and experience the 5* service for yourself.

About the Role
An exciting opportunity within our Front Desk team has become available as a Receptionist. Our Receptionists are the face and brand ambassadors of the Old Course Hotel and are passionate about providing excellent customer service and looking after our guests from the warm and cheerful greeting through to the heartfelt goodbye.

Additionally, you will be the point of contact for everyone entering the hotel and offer the highest possible service to all visitors and guests.

Your responsibilities will include:

• Welcoming our guests with a cheerful and proper greeting.
  
• Check the guests into the hotel and ensure they complete their registration card to required legal standard and take the relevant action to prevent ‘Walk Out’ guests.
  
• Advise and upsell to best satisfy our guests needs and maximise hotel revenue.
  
• Explain the in-room facilities and make guests aware of the nearest fire exits.
  
• Recognise Guests who are travelling though a loyalty scheme such as Fine Hotel and Resort and IPrefer.
  
• Greet our guests in a friendly manner and lead their check out process.
  
• On check out, ensuring their stay was satisfactory.
  
• Provide and explain their bill and any charges.
  
• To thank our guests for staying with us and extend a sincere invitation to return.
  
• Money handling, including counting and keeping track of the floats during and at the end of your shift, ensuring there is a varied assortment of cash and ordering when applicable, reporting and rectifying any float discrepancies.
  
• Being knowledgeable on the Hotels history, the multiple outlets and services offered including the Kohler Waters Spa, Food & Beverage outlets and Dukes Course.
  
• Being knowledgeable on local information, attractions and amenities.

To be successful in this role you will have the following qualities and experience:

Essential

• Be well presented.
  
• Efficiency in administration, and organisation whilst being calm, efficient and reliable under pressure.
  
• Excellent interpersonal and communication skills and be comfortable engaging with a diverse range of people from all walks of life.
  
• Willingness to go the extra mile.
  
• Good telephone manner and skills.
  
• Punctual with strong time management skills.
  
• Good IT capabilities.

Desirable

• The following experience is preferred but not essential as full training will be provided.
  
• Previous experience of working within a luxury property (desirable)
  
• Previous Front Desk experience (desirable)

Hours
Permanent 40 Hours per week
Shift Availability : 7:30am – 9pm

Remuneration
£25,749.36 per annum
£26,727.84 after successful probationary period

Benefits

• Free meals and drinks in our complimentary staff canteen
  
• Discounts across the resort including in our restaurants, room rates, pro shop and golf course
  
• Wider group discounts within Kohler group.
  
• Free access to our on-site gym and spa facility.
  
• Free access to our The Dukes Championship Golf Course

24/7 access to the Employee Assistance Programme
The Old Course Hotel, Golf Resort and Spa is an equal opportunities employer. We aim to ensure that no job applicant, employee, or worker is discriminated against on the grounds of protected characteristics.