Receptionist/Administrator

Part-Time Reception Administrator

25 Hours per Week
Afternoon Shifts: 1:00pm–6:00pm / 1:30pm–6:30pm (on a rotational basis)

We are currently seeking a Reception Administrator to join our friendly and supportive team. This is a part-time position, perfect for someone who enjoys working in a people-focused environment.

At our practice, we pride ourselves on being an inclusive and collaborative workplace. We value professionalism, compassion, and the ability to work both independently and as part of a team

Duties:

• Greet and check in patients, ensuring a welcoming and efficient front desk experience.
• Answer telephone calls promptly and courteously, maintaining patient confidentiality at all times.
• Handle face-to-face enquiries and direct them appropriately.
• Book new and follow-up appointments.
• Manage patient recall systems as directed by the management team.
• Process incoming messages and communications from patients, clinicians, and external bodies.
• Process prescription requests in accordance with practice policy.
• Register new patients and manage their information accurately.
• Manage electronic record transfers (incoming/outgoing).
• Open, sort, and distribute incoming mail.
• File and maintain medical records, scan and attach documents to patient files.
• Assist with patient and registrar surveys.
• Maintain and update patient database records (e.g., PDS).
• Monitor and action NHS email communications.
• Ensure the reception area is stocked and organised.
• Signpost patients to appropriate healthcare services.
• Book appointments for specialist clinics.
• Log and handle outgoing mail.
• Ensure the reception area is left tidy for the next shift.
• Secure the premises at the end of the day, including locking windows and setting alarms if last to leave.
• Carry out any other administrative tasks as required by management.

This job description may need to be reviewed or revised from time to time as the practice develops.

Person Specification

Receptionist/Administrator

ESSENTIAL

• · GCSE or equivalent.
• · Previous reception experience in a similar setting and ideally general practice.
• · Experienced in providing information and advice to patients/relatives.
• · The ability to exercise judgement when dealing with patient enquiries /problems.
• · Excellent Computer Skills.
• · The ability to manage own workload and act independently.
• · Excellent communication and interpersonal skills.
• · High degree of accuracy with regard to patient correspondence and filing.
• · Sensitivity and empathy with people from different backgrounds.
• · Good standard of literacy and numeracy.
• · Ability to work without close supervision.
• · The ability to work to a professional standard
• · Able to provide advice and information in a polite and courteous manner.
• · Ability to complete tasks to deadlines and to a specified standard.
• · Ability to be flexible in approach to work.

DESIRABLE

• Further education or vocational training
• NVQ in Administration
• Experience gained in a healthcare environment.
• Customer Service Training or formal reception training
• Knowledge of system1

Job Type: Part-time

Pay: £12.75 per hour

Expected hours: 25 per week

Benefits:

• Company pension
• On-site parking

Work Location: In person