Reactive Repairs Planner

Job Summary
To assist in providing a professional customer-focused planning service within the Housing Maintenance Team. To programme and deploy a responsive workforce to ensure reactive repairs are scheduled and completed within relevant service standards and appointments are made and kept, and work is completed right first time. To provide administrative system support in a number of functions to operatives and managers within the Housing Maintenance Team.

Duties

• Receive and process calls from a range of other departments wishing to report or make enquiries regarding a wide range of responsive repairs.
• To take follow up action in respect of calls received liaising with customers and issuing work to trade colleagues, contractors and a wide range of council departments..
• To refer all calls and queries regarding daytime emergencies to the appropriate areas/teams operations officers.
• Liaise with officers to ensure specialist materials are ordered; scaffolding and joinery requests are sent and actioned promptly, chasing any officers for supply of materials to enable outstanding works orders to be completed within target times, whilst keeping the customer updated to the progress.
• Act as point of contact for on-site staff/managers and maintain a log of their whereabouts both for safety, workload management and audit purposes.
• Receive repair requests, to diagnose using skills, training and IT systems, establish the reason for the request, its urgency and to take prompt and appropriate action in accordance with policy procedures and instructions.
• Maintain a comprehensive knowledge of all data bases and software used within the Department including any amendments.
• To be responsible for undertaking daily scheduling of operatives including resource levelling and reassigning tasks where necessary.
• Respond to Council wide emergency calls for repairs, public buildings, schools, council offices, highways, urban environment etc.
• Sending ‘Engineer Request’s’ to manufactures for items that have failed but within the warranty period.
• Raising/scheduling evictions whilst liaising with housing managers and bailiffs to ensure all evictions are attended to at the specified time and operatives are provided with the relevant risk assessments.
• Liaise with other departments or contractors to utilise all available resources to ensure appointments are kept and customer’s expectations are managed.
• Carry out any other duties commensurate with the nature of the post.

Requirements

• Experience of working within a housing repairs and maintenance organisation
• Experience of scheduling, arranging and allocating works or projects for trade operatives and contractors.
• Significant working experience of the delivery of front line services to customers.
• Experience within a Building /Contracting/Social Housing environment
• Familiarity with project management principles is advantageous.
• Able to prioritise and manage own workload and those of others.

Job Type: Full-time

Pay: £14.36 per hour

Benefits:

• Company pension
• Sick pay

Schedule:

• Monday to Friday

Experience:

• minute taking: 1 year (required)
• housing repairs/customer service: 1 year (required)

Work Location: In person

Reference ID: RRP525