Company Description
Eurofins Scientific is a leading international group of laboratories with over EUR 3.5 billion annual sales and nearly 61,000 employees with a network of 900 laboratories in over 60 countries. Eurofins has a network of over 30 sites in the UK and the Group provides an unparalleled range of over 100,000 reliable and validated analytical methods and support services to the pharmaceutical, food, environmental and consumer product industries, and to governments.
The Civil law Cluster offers a complete collection & analytical service to many different industries for pre-employment, random and ‘for cause’ workplace testing, plus DNA, toxicology and Alcohol monitoring to Family Law cases, using toxicological expertise to interpret results and provide reports to customers.
Our Vision: The leading provider of alcohol & drug testing across the UK&I.
Being the trusted partner to government institutions, corporations, SME’s & legal services companies to provide Drug, Alcohol, toxicology and DNA testing services to meet legislation, social and regulated standards to enhance safety and wellbeing in the workplace, institutions and family life.
Eurofins CLC is part of Eurofins Forensic Services (EFS) was created as a discrete business within the Eurofins group. EFS employs nearly 700 staff across 7 sites in the UK and is the market leader for the provision of forensic services to the Police forces of England and Wales, as well as other commercial organisations and public sector bodies and is the largest private forensic service provider in Europe. All of our forensic analytical services are accredited to the ISO17025 international quality standard and are subject to regular review and scrutiny by the United Kingdom Accreditation Service (UKAS).
Job Description
To define & manage the Civil Law Cluster Quote to Cash, processes, development and deployment roadmap. Working with the operational teams, internal and external customer to identify requirements and build a program of project and IT developments to enhance the end-to-end process and system landscape, from enquiries, quotes, order management, collection bookings, sample tracking, thought to lab operations, result reporting and invoicing.
Key Responsibilities and Accountabilities
- Build and maintain excellent relationships with internal team having awareness of their different requirements and organisational cultures.
- Liaise with customers to identify their needs, to support building a UX that is industry leading and ensures customer retention and support scalable business growth.
- Effectively communicate customer requests and priorities, to internal stakeholder groups to ensure correct priorities are made in development system & process roadmaps
- Define the Business processes to support the quote to cash process across the CLC cluster to support each of the business lines & market sectors.
- Define & monitor the lead KPI’s for the Q2C processes and customer feedback.
- Good interpersonal skills, including with customers.
- Define and manage, internal SOP’s work instructions, Customer Operational Protocols and ensure any changes are communicated across the CLC teams.
- Adhere to CLC / EFS Policies and Processes as detailed in the Employee Handbook
- Undertake your daily role in accordance with the Eurofins values of customer focus, competence, and team spirit.
Qualifications
Preferred Knowledge, Experience and Technical Skills
- Previous experience of running and developing operational processes in Quote to Cash, in a B2B & B2C business.
- System & Process development / deployment in CRM / Customer services, EPR, in a testing / service industry
- Strong financial understanding of Quote, Order management - invoicing, P&L & Balance sheet management
- Project & program management experience in a highly regulated environment.
- Experience in post M&A, transformation and transitional deployment of business
- Previous experience in a high throughput forensic environment
- IT Proficient – experience with Microsoft office, G-suite, CRM, ERP, Finance, Power BI and LMS
- Prior knowledge of DNA profiling & Drug Alcohol toxicology processes and legislation
Person Specification
- Self-motivated
- Positive and forward thinking
- Good organisation and planning skills
- Good interpersonal skills
- Ability to work efficiently and effectively under pressure, maintaining a calm and professional attitude.
- Able to work flexibly to meet the needs of the customer and internal stakeholders.
- Ability to multitask and demonstrate initiative.
Additional Information
Due to the highly sensitive nature of the work, applicants should note that security clearance is required for this role. To gain security clearance you must have five years continuous residency in the UK. Security clearance is undertaken by a third party to police personnel vetting standards (NPPV/3 and SC), as such any criminal convictions may prevent you from gaining security clearance. Further information on the security clearance process and requirement can be found at https://www.warwickshire.police.uk/police-forces/warwickshire-police/areas/warwickshire-police/about-us/about-us/police-national-vetting-service/. In addition, all successful applicants will be required to undertake drug and alcohol testing prior to commencing employment.
In return for your hard work and loyal service, we will offer you a competitive salary, and a selection of employee benefits via our flexible benefits menu which includes cycle to work, give as you earn, volunteering days, buy and sell holiday. In addition, we also offer the following:
- Life Assurance (3 times annual salary)
- Private Medical Insurance
- Bonus Scheme
- Scottish Widows Company Pension Plan
- 25 days annual leave plus bank holidays (increasing to a maximum of 30 days)
- Employee length of service awards and yearly recognition schemes, celebrating work anniversaries here at EFS.
- Employee tech scheme
- Discount vouchers and flexi reward points on our employee wellness hub
- Everyone who joins EFS will have access to Perkbox allowing you to save money all year round on a wide range of perks such as supermarket savings, days out or your daily coffee
- Learning and study support
- Employee Assistance Programme
- Health Cash Plan membership
- Enhanced company sick, maternity and paternity pay scheme
- Refer a friend scheme
- Subscription to mental health support and wellbeing
- Free on-site car parking
Due to the nature of the work we undertake on our EFS Midlands site, for employees based at EFS Midlands or likely to attend EFS Midlands as part of their role you must inform us if you come into contact with any firearms or ammunition through work or any other reason as there will be precautions you will need to take in order to enter the premises. This also applies to persons involved in clay pigeon shooting, and those who regularly use any cartridge-based tools such as nail/stud guns. Please provide details on your application.
