Overview and what we offer
Mon - Friday 37.5hrs
Location - Manchester/Stockport
Refer a friend for £1000 bonus which is unlimited!
Generous holiday entitlement
Day off for your birthday
Staff Awards
Hotel and airline discounts
Employee Assistance Programme
OUR COMPANY CULTURE IS..... Bright, Energetic, Fast Paced and Rewarding, where we PROVIDE you with the opportunity for that brighter FUTURE!
Clarity Travel is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
At Clarity we not only listen, we adapt and we deliver
Who we are and what we do
We're a global, multi award winning Business Travel Company and we make business travel straightforward! By getting our customers where they need to be for work, safely, efficiently, and cost-effectively. We do this through a fusion of cutting-edge-technology and exceptional customer service
Clarity Business Travel company and a top 10 UK-based Travel Management Company which is part of The Portman Travel Group click here to view our LinkedIn Careers Page and includes Brighter Event, Elegant Resorts, If Only and Destination Sports Group
Role Pupose
- To be the PwC Meeting Services Consultant within a team servicing PwC
- To maximise potential revenue and to maintain excellent customer relationships.
- Provide enhanced knowledge, guidance, and service to our valued customers as part of their requirements,
- Offering a dedicated service, efficiently and accurately responding to our customers’ requests.
Key Tasks
- Managing meetings requirements for our valued customers, always providing practical and expert
- advice.
- Process bookings, amendments, and cancellations via multiple contact channels.
- Match appropriate venues to our customers individual and unique requests
- Ensure the best value rates are offered and identified in line with specific customer needs and their relevant hotel programmes and expense policies.
- To be aware of team targets and overall team performance against targets and KPI’s.
- Be actively aware of commission rates, securing and negotiating these where applicable for the benefit ofthe customer.
- Attend customer and supplier engagement days.
- Be actively aware of customer preferred programme, general clauses, commission rates, inclusions and where non-preferred properties are utilised, securing and negotiating for the benefit of the customer.
- Attend 1 compulsory London knowledge trip to meet key PwC preferred suppliers with customer per year.
- To review invoices, reconcile, seek relevant approval and liaise with the finance team to ensure payments are made within 30-day period.
- To review and action rooming lists in accordance with agreed process and upload into Meetingspro to enable file generation of file for International SOS.
- To follow Customer Feedback process including investigations, resolutions, and reporting.
- To complete and submit any requirements for QBR’s in a timely manner, documenting any relevant insight or observations towards the narrative.
