Closing Date: Wednesday 10th September
Job Title: Property Management Assistant
Reports to: Team Leader
Salary: Scale 5, Points 24-25, £24,618 - £25,399 per annum, pro rata
Hours of work: Full Time (37.5 hours per week)
As our PMA, you will be responsible for a group of properties and young people within our operating areas during evenings and weekends. The post holder will be responsible for providing waking concierge services whilst also providing support to young people who may find it easier to access support services in the evening or at weekends. You will also be responsible for undertaking housing management tasks which can be completed out of hours such as property inspections, compliance checks, raising repairs and supporting young people with their rent accounts.
You will have a strong understanding of providing support to young vulnerable people and, ideally, experience of providing housing services for young people. The successful applicant will understand the expectations of the new Consumer Standards from the Regulator of Social Housing (RSH) and will either have or be willing to work towards a level three qualification in housing management or a support related subject.
The role will be site based with no option for home working and you will be expected to travel regularly between different sites depending on the needs of the business and young people. The post holder will often work alone and so will need to be familiar with lone working practices.
The PMA will also be subject to an enhanced DBS check.
Key Responsibilities:
As a PMA you will:
Support
- Contribute to the development of and to support the delivery of support plans; encouraging young people to participate and engage.
- Contribute to the production of vulnerability and risk assessments and to support the delivery of appropriate interventions to reduce risk and prevent crises.
- Support and, where appropriate, lead the delivery of life and social skills programmes individually and in groups.
- Support young people to develop positive relationships with their families, friends, and other support networks.
- Support young people to engage with and access other services; helping them attend appointments as required.
- To provide regular, person centred, structured and outcome focused support.
- To support and encourage young people to seek and engage with training, education, and employment opportunities.
- Manage challenging behaviour in relation to support in a manner consistent with our Psychologically Informed Environment (PIE); de-escalating difficult situations and encouraging young people to make good choices.
Tenancy & Rent Management
- Manage and resolve incidents of anti-social behaviour and other tenancy or licence breaches occurring out of hours.
- Help young people maximise their incomes and sustain their benefit claims.
- Help employed young people manage their rent accounts and benefit claims.
- To monitor and manage rent accounts; working with young people to address arrears if they arise and supporting young people to understand the responsibilities of their tenancy or licence agreement.
- To support the delivery of the eviction and possession process.
Allocations, Letting & Voids
- Support the delivery of the void process on site; completing tenancy ends, inspecting void properties, raising repairs, and carrying out any cleaning and clearing required.
- To support the process of letting void properties where young people and their advocates want to view properties out of hours.
- To create rent accounts, set up benefit claims and arrange for tenancies to be signed.
Intensive Housing Management
- Help young people sustain their tenancies, access employment, and prepare to live independently.
- Signpost young people to relevant services within St Basil's and those offered by third parties.
- Help young people manage their debts.
- Manage challenging behaviour in relation to housing in a manner consistent with PIE; de-escalating difficult situations and encouraging young people to make good choices.
- Support the delivery of formal and informal resident consultations.
- Play an active role in the organisation and delivery of activities for young people whilst you're on site.
- Proactively engage and build productive relationships with young people; helping to identify their housing goals and empowering them to achieve their aims.
Property & Building Management
- Undertake regular inspections of residential properties and communal areas; ensuring repairs or maintenance issues are raised promptly and any health & safety issues are brought to the attention of the health & safety team.
- Recharge young people where appropriate for damage caused by them or their visitors; working with them to help them understand their responsibilities.
- Carry out cleaning duties as and when required.
- Provide access for contractors, St Basil's staff and other third parties in accordance with the requirements of tenancy and licence agreements.
- Ensure that young people are safe, and that the property is secure; controlling building access, undertaking regular site walks, monitoring CCTV, and conducting welfare checks on young people as required.
- Resolve emergency out of hours repairs in accordance with St Basil's processes and procedures.
Follow processes and procedures required by our landlords and freeholders.
QUALIFICATION:
Essential:
- In possession of, or willing to work towards (within a reasonable time period), a Level 3 qualification (or equivalent) in Housing Management, Health & Social Care, Advice & Guidance, or another relevant subject agreed by St Basil's.
Desirable:
- Full, current UK Driving Licence.
- GCSE (or equivalent) English and Maths at grade 4 or above.
ROLE EXPERIENCE
Essential:
- Experience of working with diverse and vulnerable young people.
- Experience in a property management, housing officer, tenancy sustainment, youth work, social work, probation work, community work or education work role.
- Experience of working in a customer facing role, putting customers first and communicating clearly.
- Experience of safeguarding children, young people, or adults.
- Experience of using housing IT systems, support IT systems or customer relationship management systems.
Desirable:
- Experience of using QL.
- Experience of working in a psychologically informed environment.
KNOWLEDGE
Essential
- Current knowledge of the standards which registered providers must adhere to.
- Current knowledge of housing management and support best practice.
- Current knowledge of the children, adults, and associated care acts.
- Current knowledge of health, safety, and compliance requirements for registered providers.
Desirable:
- An understanding of Safeguarding processes & procedures.
- An understanding of the legal processes required to obtain possession of a property.
- An understanding of the benefits system.
- An understanding of Ofsted requirements for supported housing.
- An understanding of lone working best practice.
