Product Owner

"At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."

Klipboard excels in developing fully integrated business management solutions that empower our clients to source, stock, sell, and service profitably on a global scale.

We are seeking a strategic and user-focused Product Owner – eApps to lead the development and continuous improvement of our mobile applications. In this role, you will serve as the voice of the customer and the bridge between business stakeholders and the mobile development team. You will be responsible for managing the product backlog, ensuring that the mobile app delivers exceptional value to users while aligning with business goals.

As a key member of the product team, you will work closely with UX/UI designers, developers, QA engineers, and marketing teams to deliver intuitive, high-performing, and scalable mobile experiences across iOS and Android platforms

We are looking for a highly organised and detail-oriented Product Owner to drive the development and delivery across the engineering squad. Reporting to the Head of Product, the Product Owner will be responsible for managing the backlog and priorities for the eApps engineering squad. This role requires the ability to balance product vision with the needs of the squad, ensuring alignment on strategic objectives, technical requirements, and operational efficiency.

As the Product Owner, you’ll play a crucial role in translating the roadmap into a clear and actionable backlog, prioritising features, technical debt, and security tasks across the squad. Working with the Head of Product you’ll help define roadmap priorities and support your squad’s success by writing detailed user stories, facilitating backlog refinement, and leading Agile ceremonies. Your focus on cross-functional collaboration, agile expertise, and structured prioritisation will drive cohesive, high-quality development across all product areas.

Key Responsibilities:

• Collaborative Roadmap Definition and Multi-Squad Backlog Management:
  • Partner with the Head of Product to define and prioritise the product roadmap, aligning on goals that span the squad and product areas.
  • Manage the backlog, balancing features, technical debt, and security considerations in line with product strategy.
  • Prioritise and sequence stories in the backlog to maximise value and ensure alignment with roadmap objectives, adapting priorities as product needs evolve.
• User Story Creation and Refinement for Diverse Product Areas:
  • Develop clear, concise user stories with well-defined acceptance criteria, capturing both functional requirements and technical considerations unique to each product area.
  • Collaborate with the squad lead to refine stories, gathering input to ensure feasibility and alignment with technical and security constraints.
• Effort Estimation and Story Points:
  • Facilitate estimation sessions, breaking down complex stories as needed and assigning Story Points that reflect effort and complexity.
  • Ensure the squad has a balanced sprint that includes feature work, maintenance, technical debt, and security tasks aligned with team capacity.
• Scrum Leadership and Agile Practices:
  • Act as the Scrum Master, leading daily stand-ups, sprint planning, backlog refinement, and retrospectives to keep teams aligned and productive.
  • Monitor sprint progress, proactively addressing obstacles and ensuring the team stays on track to meet deadlines and quality standards.
  • Foster a collaborative environment the squad, promoting transparency, team accountability, and continuous improvement.
• Stakeholder Communication and Cross-Squad Alignment:
  • Maintain open communication with the Head of Product, providing regular updates on squad progress, backlog health, and any risks or dependencies affecting multiple product areas.
  • Engage with stakeholders to gather feedback, validate priorities, and ensure that the squad remain aligned with broader business objectives and timelines.
  • Use feedback and data to refine priorities across the squad, adapting backlog content to reflect current insights and evolving needs.
• Technical Debt and Security Oversight:
  • Work closely with the squad leader and the engineering team to ensure that technical debt and security considerations are prioritised appropriately within the squad’s backlog.
  • Balance new feature development with critical maintenance tasks, addressing legacy code, refactoring needs, and security improvements to maintain product stability.
• Data-Driven Decision Making and Performance Monitoring:
  • Use metrics and user feedback to evaluate squad performance, ensuring that the product continuously delivers high-impact solutions.
  • Leverage agile metrics to monitor the squad’s performance, sprint velocity, and backlog health, supporting data-driven improvements.

Skills, Knowledge and Experience:

Skills and Competencies

• Product Development and User Story Expertise:
  • Skilled in creating detailed, actionable user stories that address both functional and technical requirements across multiple product areas.
  • Proficient in backlog management and prioritisation techniques, with the ability to balance feature development, technical debt, and security needs across the squad.
• Agile and Scrum Proficiency:
  • In-depth understanding of Agile and Scrum frameworks, with experience leading agile ceremonies and managing backlogs in a consistent sprint cadence.
  • Able to translate strategic objectives into tactical plans, maintaining agile best practices and team alignment.
• Technical Understanding of Security and Maintenance Needs:
  • Familiarity with managing technical debt and security requirements, enabling effective prioritisation across the squad.
  • Able to engage in technical discussions and translate development requirements into actionable backlog items.
• Stakeholder Management and Communication:
  • Strong communicator with the ability to engage both technical and non-technical stakeholders, building consensus and maintaining transparency across product areas.
  • Effective at managing expectations, providing clear updates on progress, and ensuring alignment on priorities across squads and stakeholders.
• Analytical and Problem-Solving Abilities:
  • Analytical mindset with a structured approach to solving complex challenges across multiple teams and product areas.
  • Adaptive to changing needs and priorities, using metrics and stakeholder feedback to refine backlog priorities and processes.

Qualifications

• Educational Background: Bachelor’s degree in business, Computer Science, or a related field, or equivalent practical experience.
• Product Management and Agile Experience: Minimum of 3 years’ experience as a Product Owner or in a similar role, with experience managing multiple agile teams or squads in a cross-functional environment.
• Technical Understanding: Comfortable working with technical teams across different product areas, able to prioritise based on both business impact and technical requirements.
• Scrum Certification (CSPO or similar): Preferred but not required; experience leading multiple agile teams effectively is essential.

Key Behaviours and Attributes

• Strategic Mindset: Proactive and solution-focused, with an ability to see the larger business impact of process improvements. You’re a big-picture thinker who can translate high-level strategies into actionable steps.
• Collaboration and Teamwork: Naturally collaborative, you’ll engage openly with cross-functional teams, fostering a constructive and high-performing working environment. Your approach to feedback and knowledge-sharing will be essential in building trust and cohesion across departments.
• Commitment to Professional Growth: A strong dedication to continuous learning and improvement, keeping up with industry trends and advancing personal expertise to drive excellence in the O2C space.

Company Info

You may also have seen from our recent posts that we are excited to begin sharing our new company name – Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth over the last few years it is an exciting time to join us as we enter our next chapter! At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."

Equal Opportunities

As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation.

If you require any help, adjustments and/or support during the interview and offer process then please advise our TA or HR team.

Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However, we recognise that skills and experience come in many forms, and we encourage you to apply even if you don’t meet every criterion. If you are passionate about this role and believe you have the right mindset and transferrable skills, we would love to hear from you!

To all recruitment agencies: Klipboard does not accept agency speculative resumes. At present we only accept CV’s from Agencies on our PSL who have been assigned specific position/s. Please do not forward resumes to our careers site or direct to Klipboard employee as this does not constitute an introduction and Klipboard retrospectively will not be liable for any candidate ownership or fees related to unsolicited resumes.

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