Job Summary
As part of the team, the postholder will support the provision of an efficient and comprehensive secretarial service to our consultants. They will also work collaboratively with external third parties maintaining high level communications whist working within agreed processes.
About Grosvenor Orthopaedic Partners
Grosvenor Orthopaedic Partners is an elite orthopaedic surgery and sports medicine group based in Central and West London. Founded in 2019, the company has developed a reputation for extremely high quality care and patient experience. There are currently 24 consultant partners, with significant further growth anticipated.
Principle Objectives
To ensure a high standard of secretarial and administrative service is consistently delivered by undertaking / delegating all required tasks and activities on daily basis.
To utilise the required technology and tools and any that are introduced to deliver the services.
To recommend and support the implementation of service improvements to own and team working practice to improve workflow.
To train and develop other team members to ensure competencies are developed, sustained and updated to deliver the required level of service.
Key Responsibilities
Organising each Consultant’s diary and updating relevant parties of this.
Organising patient appointments / procedures
Dealing with all incoming enquiries (Telephone/email/letter)
Maintaining and updating patient records accurately
Preparing patient letters and reports – these will already be typed
Liaising with medical insurance companies
Organising patient appointments with external Consultants/hospitals/health professionals
Working independently and as part of a team
Ensuring the smooth running of the Consultant’s practice
Keeping highly confidential information.
To ensure patients and hospitals are kept informed of any delays and proactively manage situations.
To undertake any other duties as directed by the management team
Skills and Experience
Essential
Excellent spoken and written communication
Excellent organisational skills
Excellent IT skills
Excellent administration skills
Ability to work well independently and with a team
Ability to work well under pressure
To accept and observe the need for strict confidentiality
High attention to detail and accuracy
Ability to pick up medical terminology quickly
Tactful when dealing with sensitive information
Ability to use initiative
Desirable
Knowledge of medical terminology
Experience as a private medical administrator
Previous use of practice management software
Job Specifics
Hours: Full Time 37.5 per week Monday - Friday 9am - 5pm
Salary: £30000 - £32000
Benefits: 25 Days Holiday + Bank Holidays | Sick Pay | Company Pension | Remote Working
Please note you will be required to attend in house training in London for 2 weeks.
Job Type: Full-time
Pay: £30,000.00-£32,000.00 per year
Education:
- GCSE or equivalent (preferred)
Experience:
- Medical Secretary: 1 year (preferred)
Work Location: Remote
Job Type: Full-time
Pay: £30,000.00-£32,000.00 per year
Schedule:
- Monday to Friday
Experience:
- medical administration: 1 year (required)
Work Location: Remote
