Description
Global-e (Nasdaq: GLBE) is the world’s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. The chosen partner of hundreds of retailers and brands across North America, Europe, the Middle East and Asia, Global-e makes selling internationally as simple as selling domestically.
With Global-e, retailers and brands can increase international traffic conversion and grow sales by offering customers in over 200 destinations worldwide a seamless localized shopping experience.
We’re looking for a Presales Solutions Engineer Team Lead to join our fast-growing team with a lead-by-example approach to client solutions. In this strategic role, you’ll lead and mentor a high-performing group of Solutions Engineers, partnering closely with Sales, Product, and R&D to drive expansion and adoption of Global-e’s platform in your region.
You will own the presales technical engagement, guiding merchants through solution discovery, integration best practices, and implementation strategy — while shaping and scaling the operational structure of the SE team.
Your Impact
- Lead & Scale: Manage, mentor, and grow a regional team of Solutions Engineers; establish scalable practices and processes.
- Own the Technical Pitch: Act as a technical authority in sales conversations, tailoring Global-e’s capabilities to merchant needs.
- Design & Guide: Advise on best-in-class integration strategies (Shopify, SFCC, bespoke, etc.) to ensure seamless onboarding and long-term merchant success.
- Bridge Strategy & Execution: Collaborate with Sales, Product, and Customer Success to align merchant goals with Global-e’s platform evolution.
- Be the Voice of the Field: Capture merchant feedback, flag recurring challenges, and influence product roadmap priorities.
- Stay Ahead of the Curve: Maintain deep expertise in Global-e’s platform and product roadmap, while staying informed on the latest eCommerce trends and cross-border innovations.
- Drive Operational Excellence: Refine and improve the SE team’s workflows, pipeline coverage, and capacity planning
- Demonstrate Technical Excellence: Confidently showcase technical integrations and prototypes in real-world merchant environments, helping partners visualize the full potential of Global-e’s capabilities.
Requirements
Qualifications:
- 4 + years of experience in a similar technical and client facing role, including solution design, integration and coordinating directly with clients in a SaaS environment
- Experience building and managing a Solutions or similar team
- Strong communication skills with the ability to convey complex technical concepts to both technical and non-technical audiences
- BA/BS/master’s degree in computer science or another technical field
- Firm understanding of systems integration concepts, API implementation (RESTful services), technical architecture
- Experience in collaborating closely with remote teams
- Ability to learn and work with varying technological environments (including emerging technologies), methodologies, and solutions in the Cloud/IT Technology space
- Ability to multitask and work well under deadlines in a changing environment
- Previous experience in eCommerce environment is a strong advantage
Why Join Us:
- Be part of a high-visibility team at the intersection of sales, strategy, and technology.
- Work with a collaborative, supportive leadership team that’s actively investing in team growth.
- Enjoy a dynamic, fast-paced environment with real ownership and flexibility.
