Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide.
Fresha is used by 130,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date across 120+ countries.
The company is headquartered in London, United Kingdom, with 12 global offices located across North America, EMEA and APAC.
Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive subscription-free business software and financial technology solutions.
Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.
The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.
Role overview
Given our exciting and progressive growth plans, we are looking for an experienced and driven People Business Partner to join our dynamic People team.
In this role, you’ll be instrumental in delivering high-quality people operations and initiatives across the full employee lifecycle. From onboarding and engagement to benefits and policy development, you’ll play a critical part in shaping the employee experience and embedding a high-performance, inclusive culture.
You’ll report directly to the People Team Lead, and work closely with global stakeholders and supporting leaders across all functions to deliver strategic and operational People solutions.
We believe in the power of face-to-face connection, spontaneous creativity, and shared moments that build strong teams and great ideas. To foster this truly collaborative and community-driven culture, this role is based in our dog-friendly London office 5 days a week.
London office address: The Bower, 207-211, Old St, Tower, London EC1V 9NR
What you will be doing
- Partnering - Act as a go-to People partner for employees and managers, supporting them across a broad range of topics from onboarding and development to policy and engagement.
- Onboarding - Support in the delivery of a consistent and high-quality onboarding experience for new joiners, ensuring they feel connected and supported from day one.
- People Experience & Culture - Help drive culture-forward initiatives, internal events, and programs that connect our teams and reinforce our values globally.
- Employee Engagement - Contribute to employee engagement efforts including survey delivery, results analysis, and crafting communications that bring insights to life.
- Learning & Enablement - Build and maintain people resources such as manager toolkits, employee guides, and intranet content to support team enablement and self-service.
- HR Operations & Systems - Manage day-to-day people operations including employee changes, HRIS updates, documentation, and process improvements.
- Policy & Compliance - Support the review and rollout of people policies, contract templates, and documentation, ensuring they are up-to-date, accessible, and compliant.
- Benefits Administration - Assist with benefits processes and contribute to the evaluation and implementation of new offerings that support employee wellbeing.
- Project Work - Get involved in cross-functional People projects ranging from employee experience and systems to process design and organisational initiatives.
This list is not exhaustive and there may be other activities you are required to deliver.
What we are looking for
- Experience: You have 2-3 years of experience in a People/HR generalist or business partner role. You’re comfortable owning day-to-day people operations and have an interest in developing further as a trusted business partner.
- Kind and trustworthy – You build strong relationships, handle sensitive matters with care, and treat everyone with respect.
- Proactive and hands-on – You take initiative, enjoy solving problems, and aren’t afraid to roll up your sleeves to get things done.
- Adaptable and resilient – You stay calm under pressure and thrive in fast-moving, ever-changing environments. You’re open to feedback and see change as an opportunity to grow.
- Solution-oriented – You bring a positive mindset to challenges, ask the right questions, and work through to practical, thoughtful solutions.
- Strong communicator – You communicate clearly and confidently with colleagues across all levels.
- Collaborative and positive – You’re a team player who brings good energy, enjoys working with others, and contributes to a supportive, inclusive culture.
- Detail-focused and organised – You take pride in getting the small things right, managing multiple tasks efficiently without losing track.
- Tech-savvy – You’re comfortable using tools like Google Workspace, Slack, Notion and HRIS platforms such as HiBob.
- Experience supporting People operations across multiple regions or countriesPrevious work in a scale-up, tech, or high-growth environment
Added bonus
What we can offer you
- Career Development - A strong foundation in People & Culture, with opportunities for growth and development across a variety of People functions
- Fast-Paced, Exciting Culture - Join a dynamic, innovative environment where no two days are the same, and your contributions directly impact Fresha’s success
- State-of-the-Art Office - Work from our modern, dog-friendly office, designed to foster collaboration, creativity, and fun
- Free Friday Lunches & Drinks - Enjoy a break at the end of the week with free lunches and drinks, perfect for unwinding with the team
- Social Events - From team-building activities to company-wide celebrations, we make sure there’s always something fun to look forward to.
- Free Snacks & Coffees - Fuel your day with a wide selection of free snacks and top-quality coffee available in the office.
- Inclusive & Collaborative Team - Be part of a supportive team that thrives on collaboration, diversity of thought, and a shared commitment to success.
At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role.
- Video Submission - Submit a quick video to introduce yourself - 2 minutes- Screen Call - Video-call with Talent Team - 30 minutes- 1st Stage - in-person with Senior People Business Partner and People Business Partner - 45 minutes- Final Stage - in-person with Chief People Officer - 45 minutes
Inclusive workforce
At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.
We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.
We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.
If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.
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