Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
Job Description
Job Overview
The Payment Investigations Specialist will be the primary point of contact for all payment-related queries. This role involves investigating and resolving issues related to payments that have either left our ecosystem or are incoming. The specialist will ensure timely and accurate resolution while maintaining high service standards.
Key Responsibilities
- Act as the escalation point for payment-related queries across the organisation.
- Investigate and resolve payment issues, ensuring compliance with internal policies and external regulations.
- Communicate effectively with internal teams, clients, partners, and suppliers to resolve inquiries.
- Monitor and track payment issues to ensure timely resolution.
- Document all investigation processes and outcomes for future reference.
- Collaborate with other departments to improve payment processes and reduce the occurrence of issues.
- Provide training and support to team members on payment investigation procedures.
Requirements
- Bachelor’s degree in Finance, Business, or a related field.
- Proven experience in a similar role within the financial services industry.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and manage multiple tasks simultaneously.
- Familiarity with ISO 20022 messaging standards is a plus.
- Proficiency in relevant software and tools.
Qualifications
Preferred Qualifications
- Experience with payment processing systems
- Knowledge of international payment regulations
- Previous exposure to customer service roles
Key Competencies
- Attention to Detail
- Analytical Thinking
- Problem-Solving
- Time Management
- Communication
- Team Collaboration
Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
