Are you passionate about delivering excellent customer service?
Are you compassionate, empathetic and patient?
This is an amazing opportunity to join our Patient Services team within Rushey Mead Health Centre, Leicester. Working collaboratively with the care navigation team, using your brilliant customer services skills, you will ensure patients are supported to access the care that they need.
Join us on our mission to deliver a service where patients quickly and easily receive the right care from the right person, at the right time, in the right place.
This isn’t just our mission for patients, it is designed with our people in mind too, to ease the pressures and demands of the 8am morning rush!
Tell me more…
- Part-time, 3 days per week
- Fabulous Employee Benefits Package
- Generous holiday allowance
- Access to NHS pension*
At the forefront of the GP practice, you will act as the first port of call for patients both face-to-face and over the the telephone, supporting patients to access the care that they need.
You will bring your skills and experience to life by:
- Deliver patient centred support to patients to access the care they need.
- Ensuring appointments are triaged effectively through digitised systems including SystmOne.
- Provide administrative support to the practice and clinicians to ensure patients care is processed correctly and efficiently.
- Where appropriate, signposting patients to alternative care and/or provide self-management advice and support.
- Responding to and supporting with patient complaints.
- Contributing effectively to overall KPI targets.
Skills and Experience
The successful candidate will have:
- Strong communication and interpersonal skills to effectively assist patients.
- Ability to manage multiple tasks and prioritise effectively in a fast-paced environment.
- Proficiency in using healthcare software and patient management systems.
- Experience in customer service, preferably in a healthcare setting.
- Knowledge of medical terminology is a plus.
Why us?
At an exciting time for redefining Primary Care, you will join us on journey as we transform services. We are passionate to learn, grow and collaborate to be the best we can be for our patients and our people.
At the forefront of the service, you will have a true opportunity to make a positive difference to our patients.
Interested?
Apply below by sending us your CV. Come and join us and be part of driving our (and your) success forward.
Successful applicants will be subject to pre-employment checks including a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland.
We are an equal opportunity employer
Job Types: Part-time, Permanent
Benefits:
- Additional leave
- Casual dress
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
- Sick pay
- Store discount
Schedule:
- No weekends
Experience:
- Primary care: 1 year (preferred)
- SystmOne: 1 year (preferred)
Work Location: In person
Reference ID: RMPSA
