Job Description:
We are seeking a dedicated and compassionate Passenger Assistant to join our team. As a Passenger Assistant, you will play a crucial role in ensuring the safe and comfortable transportation of passengers, particularly those with special needs and disabilities, to and from their destinations.
Responsibilities:
- Assist passengers with disabilities, elderly individuals, and other vulnerable individuals during transportation, ensuring their safety and comfort at all times.
- Assist passengers in boarding and disembarking vehicles, including wheelchair users and individuals with mobility aids.
- Secure passengers and mobility aids safely within the vehicle, following established protocols and procedures.
- Communicate effectively with passengers to understand their needs and provide appropriate assistance and support.
- Monitor passenger behavior and respond promptly to any issues or concerns, being calm at all times.
- Work collaboratively with drivers and other team members to ensure the smooth operation of transportation services.
- Adhere to all relevant policies, procedures, and regulations governing passenger transportation, including health and safety guidelines and disability discrimination laws.
- Participate in ongoing training and development opportunities to enhance knowledge and skills in passenger assistance and disability awareness.
- Maintain accurate records and documentation related to passenger assistance activities, including incident reports and service logs.
- Represent the council positively and professionally when interacting with passengers, stakeholders, and members of the public.
Requirements:
- PATS certification is recommended notessential.
- Enhanced DBS is a must
- Excellent communication and interpersonal skills, with the ability to interact effectively with passengers from diverse backgrounds.
- Knowledge of relevant health and safety regulations and disability discrimination laws.
If you are passionate about making a positive difference in the lives of vulnerable individuals and have the necessary qualifications and skills, we encourage you to apply for this rewarding opportunity to join our team.
Job Types: Full-time, Part-time, Permanent, Fixed term contract, Freelance
Contract length: 6 months
Pay: From £15.00 per hour
Application question(s):
- Where are you located? (Please mention your postcode)
- Do you have an enhanced DBS?
Work Location: On the road
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