Job Overview
Providing a comprehensive parts sales, advice and support service to all customers promoting MAN parts sales both in the Branch and mobile.
Duties
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Responsibilities:
· To process any parts related enquires giving the correct identification and information required.
· To promote MAN parts in compliance with customer upselling guidelines
· To assist and develop parts sales with the objective of meeting Branch Parts Targets
· To assist and maintain stock room duties.
· Attend any training course as deemed necessary by the service manager
· To ensure compliance and achievement of CSI and UTP targets
· Ensure workstation and parts dept complies with 5S programme
· To liaise with customers and assist with any queries, keeping up with progress
· To maintain the Parts Department standards, adhere and uphold all ISO9002 requirements
· To provide information, maintain records and carry out all duties in an accurate, efficient and timely manner.
· To undertake such other tasks as may reasonably be required.
· To enhance the image and reputation of the company whilst supporting its commercial interests.
· To comply with good health and safety practice, all statutory requirements, company policies and standard procedures.
Requirements
- Good analytical skills
- Proactive approach in maintaining customer standards
- Good telephone manner
- Attention to detail
- Problem solving skills
- Organizational and administration skills
Required experience:
- Experience in a similar role
- Experience of truck, or related industry
Job Types: Full-time, Permanent
Pay: £24,420.00-£32,000.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
Experience:
- Parts : 2 years (preferred)
Work Location: In person
