The City Hotel group is looking for a polite, friendly, well presented team player who is committed to excellent customer service and always giving 100% to each task. If this describes you then we want to hear from you.
Working 4 days per week, including weekends on a rota basis and also holiday cover when required. Must have the ability to be flexible with regards to hours and days available to work. Hours are generally 3pm-9pm. This post is for 6 - 12 months period to cover maternity leave, with the possibility of becoming permanent.
Requirements:
- A proven background in administration/customer service/cash handling is preferable
- Good numeracy and IT skills are essential
- Excellent communicator, both verbally and in writing
- The ability to multi-task in a fast paced environment and remain calm under pressure
- Must be able to work well on own and confident in using own initiative
Reception duties include:
- Cash Reconciliation
- Processing telephone and email enquiries - accommodation and functions
- Checking guests in/out and responding to all guest enquiries and requests
- Cash handling including balancing floats and End of Shift/Day
- Being the first point of contact to all guests and visitors entering the hotel
- Complaint handling and resolution
- Processing Internet Bookings
- All related administrative tasks
Job Types: Part-time, Maternity cover
Job Types: Part-time, Temporary
Contract length: 6-12 months
Pay: £10.00-£12.21 per hour
Benefits:
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
Work Location: In person
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