Part-Time Claims Assessor – Consumer Legal Support (Remote)
Overview:
We are seeking a detail-oriented, experienced Claims Assessor to join our flexible and remote team. This role involves assessing consumer claims — particularly those involving faulty motor vehicles, finance disputes, and warranty-related issues — and taking steps to resolve or escalate them. The ideal candidate will bring strong analytical skills, clear written communication, and a working knowledge of legal processes or consumer rights.
This is a part-time, self-employed opportunity (10–15 hours/week) with competitive hourly pay and bonus incentives for successful case outcomes.
Key Responsibilities:
- Assess and evaluate incoming client claims to determine legal merit and eligibility
- Communicate professionally with clients, dealers, finance companies, and third parties to seek early and amicable resolutions
- Conduct investigations into claims, gather supporting evidence, and prepare summary documentation
- File legal claims on behalf of clients (e.g., small claims N1 forms) and monitor their progress through the courts
- Maintain clear and accurate case records in line with data protection regulations (GDPR)
- Provide updates to clients on case status and respond to enquiries with professionalism and empathy
- Collaborate with other team members to resolve complex or escalated cases
- Stay informed on relevant legislation (e.g. Consumer Rights Act 2015, Section 75) and industry trends
Qualifications & Skills:
- Proven experience in claims handling, legal support, or consumer dispute resolution is preferred
- A basic understanding of how motor vehicles operate is an advantage
- Strong analytical and problem-solving skills
- Excellent written and verbal communication abilities
- Well-organised, self-motivated, and confident working independently
- Proficient in using email, Microsoft Word, and basic case tracking tools
- Able to handle confidential information discreetly and securely
Requirements:
- You must have the legal right to work in the UK
- You must not have any unspent criminal convictions
- You must not hold any active interests or conflicts of interest with dealers, finance firms, or motor traders etc
- You will be required to sign a confidentiality agreement (NDA)
What We Offer:
- 10–15 flexible working hours per week (with potential to increase over time)
- Remote working (UK-based only) with all necessary equipment provided
- Competitive hourly rate based on experience
- Bonus incentives tied to successful case outcomes
- A meaningful role supporting clients through legal and financial challenges
How to Apply:
Apply now through Indeed with your CV and a brief cover letter outlining your relevant experience and weekly availability.
Job Types: Part-time, Freelance, Zero hours contract
Pay: £17.00-£25.00 per hour
Expected hours: No less than 10 per week
Benefits:
- Flexitime
- Work from home
Work Location: Remote
