Part Time Administrator - TPS Medway, Rochester Kent

The JCB Group is a family-run business going through an exceptional period of growth and this is set to continue. We have 19 locations across Kent, Sussex and Essex and around 450 employees covering numerous internationally recognised brands eg Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, SKODA, CUPRA, Kia, Renault, Dacia, Alpine, Mazda and TPS.

TPS Administrator

Role Profile

To provide comprehensive administrative support in relation to cash management, system/data maintenance and general administration in accordance with all company policies and procedures.

Key Responsibilities

• Report any errors and discrepancies to the TPS Centre Manager immediately

• Post all cash payments and credits in the cash journal in the agreed timescales

• Deal with returning cash refunds to customers and keep accurate records

• Send all credit accounts credit notes to customers in agreed timescales

• Update and maintain all cash journals with SAP

• Deal with and resolve any cash queries and notify TPS Centre Manager of any issues to be escalated

• Ensure that all outstanding cash debt is followed up and managed in line with TPS procedures

• Complete Banking either for collection by designated cash collection provider or for submission in person

• Submit TPS Centre cost invoices to investor Accounts Dept. for processing and payment

• Process Petty Cash submission for investor Accounts Dept.

• Produce regular weekly/monthly reports as required by the TPS Centre (e.g. vehicle utilisation, customer queries etc.)

• Manage stationery, office supplies, and opening/processing of post

• Monitor and control access to TPS systems (Hero’s, LEAP)

• Act as the designated Delegate Training Co-ordinator (if appropriate)

• Support promotional activities where required (e.g. preparing of marketing materials to support the sales teams, carrying out customer follow up calls etc.)

• Where applicable, set up and maintain employee records and payroll

• Provide admin support to the warehouse team e.g. credits / relocating stock

• Develop and maintain good working relationships with all members of the TPS team to provide excellent customer service

• Liaise effectively with customers, TPS Head and other key stakeholders

• Administer the accurate upkeep of customer database records in line with the data protection act

• Work with all departments to provide a consistent excellent customer service experience

• Support the business to achieve high levels of process and cost control

• Ensure the proper and accurate use of all systems

• Complete all required documentation accurately and promptly

• Customer Experience

• Managing Self

• Operational Effectiveness

• Excellent planning and prioritisation skills to effectively manage a high workload in a pressurised and often deadline-focused environment

• GCSE Maths/English or equivalent

• Excellent written / verbal communication skills

• Good Microsoft skills particularly in Excel and Outlook. SAP experience desirable

• Professional telephone manner

• Ability to build good working relationships with internal and external customers

Honest disposition due to cash handling responsibilities

Working Hours: 20 hours per week Monday - Friday 4 hours per day (with some flexibility)

You will be part of a varied and progressive dealer group with opportunities for progression and development.

We offer a competitive holiday allowance, pension scheme, as well as the option to purchase new and used cars for yourself and your family at really competitive prices.

If you feel this role is for you and would like the opportunity to work for a fantastic company who has its people and customers' very best interests at heart then apply online today.

**Please note only applicants successfully shortlisted for interview will be contacted**