We are looking for someone to join our dedicated Outpatients team. You will book appointments, manage patient schedules, and provide exceptional service to our patients, families, and colleagues.
Educated to GCSE level or equivalent experience, you’ll have great organisational skills and the ability to handle a busy workload. Experience working in an administrative or reception role is essential.
This is a fantastic opportunity to make a difference in our busy outpatient environment and we’d love to hear from you if you think you'll be a great fit for our team!
Reporting into the Outpatient Supervisor, your responsibilities will include:
Book and manage appointments according to Trust standards.
Engage with patients, visitors, and staff, demonstrating empathy and professionalism
Perform administrative tasks, including filing referrals, sorting post, and scanning documents.
Handle phone calls, emails, and book services such as interpreters and transport.
Greet visitors and provide necessary information at the reception desk.
Provide support for other roles during absence and suggest improvements for service delivery.
At Sheffield Children’s, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are:
- Outstanding Patient Care
- Brilliant Place to work
- Leaders in Children’s Health
As well as having enormous pride in what we do, we are a friendly, welcoming, and motivated NHS Trust who are guided by our CARE values: Compassion, Accountability, Respect, and Excellence. Our nearly 4000 colleagues live these values, ensuring kind and compassionate care that makes patients and their families feel safe and at home.
As we approach our 150th anniversary in 2026, we remain committed to enhancing our reputation in children’s health leadership, improving the experiences of both patient and colleagues, and focusing on our communities and population health.
Sheffield Children's provides great benefits to support your wellbeing, with excellent annual leave and pension schemes, health programmes, and exclusive discounts—helping you succeed at work and beyond.
For more information on the main responsibilities for this post, please refer to the job description and person specification.
Please note that Sheffield Children's uplift pay to meet the Real Living Wage, which is £12.60 per hour.
Diversity Statement
At Sheffield Children’s, we are committed to creating an inclusive environment that celebrates diversity and supports everyone’s success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.
Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at [email protected] . Together, we’re building a workplace where everyone belongs.
#LI-Onsite
Report job
