Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades old delivery universe? If so, read on, as we’re looking for a Order to Cash Administrator (part-time) to join our Edinburgh team!
We’re leading the logistics revolution, powering deliveries across the UK for some of the nation’s biggest high-street and online brands. Our depots are the backbone of our operation, ensuring seamless logistics and top-notch service for our customers. Whether you’re handling parcels, coordinating routes, or managing depot operations, you will play a key role in maintaining our high standards and efficiency.
As our network grows at lightning speed, so do the opportunities within it. This is your chance to be part of something big, where every day is fast-paced, impactful, and full of possibilities.
Location:2 Redheughs Rigg, South Gyle, Edinburgh EH12 9DQ
Shift Pattern: Monday, Tuesday & Friday
Hours: 21.75hrs per week - 09.00am -17.00pm
Salary:£14,170p/a
What you’ll be doing:
- Assist the Administration team to deliver a high standard of service
- Accept training to expand knowledge to ensure the requirement of the business is met
- Highlight issues of conduct within team
- Competent in Microsoft Office (specifically Word and Excel)
- Ensure effective business relationships are maintained and translate into required level of service and best practice obtained
- Liaise with key internal stakeholders and customers where required
- Work well as an individual and as part of a wider team
- Experience in dealing with multiple tasks and prioritising workload
PROCESSES:
• Understand the company processes and workflows for Admin responsibilities for all aspects of the process • Ensure the highest standards of quality, accuracy and integrity for input into the systems are always attained • Proactively seek and develop new ideas within the team and the wider company to benefit the business and adopt and develop policies and procedures • Support other commercial teams with project work where necessary, ensuring deadlines are achieved • Establish and sustain working relationships, specifically with buying, finance and retail teams and maintain strong communication throughout all processes
- Understand the significance, the use of the data in other departments/branches and its influence
- Communicate effectively with internal and external customers as required
- Effectively utilise all company IT systems to ensure maximum efficiency, cost reduction and adherence to agreed procedures and company guidelines
CUSTOMER:
- Develop process and procedure in conjunction with Managers to best provide support, development and improvement in the service provided
- Develop relationships where appropriate with retailers, publishers and internal contacts
- Participate in regular review meetings to highlight issues or planned changes to ensure the service standard is maintain and improved
FINANCE:
- Post Bacs/Card/cheque payments and allocate to customer accounts
- Apply Customer Suspensions and Closures
- Action credit checks on new customers to determine their deposit
- Generate New Customer Application Packs
- Create and Maintain new customer accounts
- Create and Maintain new Vendors
- Collect payment for deposits by card/cheque
- Set credit management data for new Customers
- Prepare and collect completed Directors Guarantees
- Create and maintain Carriage Service Charge, Minimum Sales Values and Customer Levies
- Manage Credit Balance Ledger
- Process Customer Refunds
- Calculate, Process and Post Journal Debit/Credit Adjustments
- Answer Website/E-mail Enquiries
- Maintain Summary Reports
- Articulate Financial matters to internal and external customers
COMMUNICATION:
- Communicate clearly to customers and to key contacts within Menzies by phone and email
- Ensure all correspondence is checked for accuracy and is branded appropriately
What we need from you:
- Team player
- Good attention to detail
- Adapts well to change.
We love to reward our people for the great work they do:
Build a secure future with a competitive Pension Scheme
Peace of mind with Life Insurance
Stay active with our Cycle2Work scheme
Get the support you need with our Employee Assistance Program
The InPost process:
We pride ourselves on our candidate experience. We want to make this as straightforward as possible, for you and for us! We will try our best to get back to you within a few days to let you know if we’d like to take you to the first stage. This normally involves a 20-30 minute chat with our Talent Team. If you are successful after this stage, there will generally be another two stages including a site visit.
Throughout our process, you will get the opportunity to meet a cross-section of our friendly team members to get a sense of our culture, and a good understanding of the role, team and business. Your talent partner will guide you through each stage.
At InPost, we love uniqueness. Our strength is our people.
We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.
