Wavenet is a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers’ businesses – no matter what the future holds.
Since 2000, we’ve been keeping businesses connected.
At Wavenet, we don’t just provide solutions for today but for tomorrow, too. We’re always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we’re striving to make their business future-proof.
Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant.
Job Description
At Wavenet, we connect businesses with the technology that powers their success. We’re looking for a Delivery Co-ordinator to keep our customer orders moving—on time, to spec, and with outstanding service at every step.
This is a varied, fast-paced role where you’ll be at the heart of our Delivery Operations, working closely with engineering, procurement, scheduling, and other teams to ensure a seamless journey from order to installation.
What You’ll Be Doing
- Taking ownership of orders from receipt to completion, liaising with relevant departments to keep things on track.
- Providing first-class customer service, keeping clients informed throughout delivery and installation.
- Acting as the single point of contact for multi-technology orders.
- Scheduling engineers, managing diaries, and ensuring they have the right skills, tools, and services in place.
- Handling phone and email queries for the delivery department and directing them to the right people.
- Managing customer expectations—both internally and externally.
- Maintaining daily WIP updates and weekly delivery forecasts.
- Processing supplier orders and updates via portals.
- Supporting internal sales with availability requests and cancellations.
- Managing data input using Microsoft Office tools (Excel, Word, Outlook, etc.).
- Reviewing usage and updating services as part of daily processes.
Qualifications
What You’ll Bring
Essential
- Proven administration experience.
- Customer-focused approach with a ‘can do’ attitude.
- Strong organisational skills with the ability to handle multiple priorities.
- Excellent written and verbal communication skills.
- Ability to work effectively with colleagues of all levels and backgrounds.
- Confidence using Microsoft Office Suite and web-based tools.
- Ability to learn technical terminology and adapt to new systems quickly.
- Reliability, approachability, and a proactive mindset.
Desirable
- Customer service experience in a fast-paced environment.
- Understanding of cloud, IT, or telecoms products.
- Familiarity with T1 Carrier portals (Openreach, BT, TTB, etc.).
- Strong planning and coordination skills.
Additional Information
At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team.
We believe in a strong work-life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days. Here’s a closer look at what we offer:
- Hybrid Working: A flexible hybrid model, typically 3–4 days per week in one of our offices, with the option to work from home where appropriate.
- Annual Leave: Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication.
- Health & Wellbeing: Your wellbeing is a priority. Enjoy private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all supported by our internal Wellbeing Team.
Ready to join the UK’s largest managed service provider?
Apply today or contact our friendly Talent Acquisition Team for more information.
