PURPOSE & IMPACT ON ORGANIZATION:
- To undertake and control Store Operations Manual (SOM) administration duties for the Store.
- Managing and leading all operational processes within the store to provide effective and efficient back office operations.
KEY RESPONSIBILITIES:
- Has a working knowledge of the Profit and Loss Statement and the store KPIs and makes decisions based on
sound financial judgment - Understands the behaviour and patterns of the store’s operations.
- Actively monitors all back office and front of house interaction and processes in order to drive improvement and offer streamlined service as a business partner.
- Leads by example and ensures highly visible and effective management at all times of their team, supporting line manager and commercial managers as necessary.
- Is a role model for” operational excellence”, by utilizing the SOM and other enablers
- Consistently achieves a score of greater than 95% for all SOM and Risk Assessment Audits, and achieves/exceeds store shrink target set by Western Europe
- Ensures all internal and external store visitors are managed professionally and confidently, utilizing all available resources
- Actively supervises and coordinates the external security companies responsible for the safety of the store, ensuring full use of resources available such as CCTV and local Police radio
- Has a good knowledge of operational challenges in store and coaches other managers to meet or exceed them at all times
- Minimizes overall store Shrink encompassing (Cash, Stock and overall Cost) to actively cut cost and reduce loss
- Maintains a safe shopping and working environment by ensuring full compliance for store policy and procedure, reporting any breaches to HR and Senior Store Manager
- Ensures stockroom standards best practice is maintained at all time ensures direct reports remain compliant
- Is aware of KPI targets and actively works to meet or exceed these by using all the resources available in the Store
- To ensure the accurate training and compliance of all SOM processes to the specified area to company standard
- Complies with store policies and procedures to maintain a safe working environment in all aspects of the role including Health and Safety
- Guides and trains selected members of the store team on basic SOM processes and behaviours
- Collaborates productively and respectfully with team members to meet or exceed company goals
- Communicates a desire to learn and seizes all available opportunities to drive his/her development and increase performance
- Leads own team in their own areas by being an example of good practice for departments of responsibility
KEY RELATIONSHIPS:
- Profit Protection
- Store Management
- Customers
- Peers
KNOWLEDGE, CAPABILITIES AND EXPERIENCE:
- Fine-tunes communication techniques to provide advanced level service to internal customers
- Flexibly adapts approach to accommodate the needs of multiple internal customers at the same time
- Deals professionally with difficult internal customer situations
- Uses retail and commercial expertise to drive overall store compliance
- Supports teammates by actively helping to train and support.
- Is thorough and detail oriented in maintaining SOM standards
(additions based on market needs)
MINIMUM QUALIFICATIONS:
- Has minimum 12 months experience working as part of the retail operations environment
- Basic numeracy and literacy and advanced verbal communication skills
(additions based on market needs)
AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.
COURAGE: Speak up when you see an opportunity; step up when you see a need..
OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.
RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.
