This isn’t your average admin job — it’s a chance to be at the heart of a fast-paced, impactful care environment.
As our Operations Support Assistant, you’ll be the engine behind our operational and business development functions. From managing vital referral communications and trackers to supporting onboarding, meetings, and data accuracy, you’ll play a key role in keeping everything on track — and improving how we do it.
You’ll work with passionate colleagues across services and departments to help deliver high-quality support to people with complex mental health needs and learning disabilities.
About The Role
Key Responsibilities
- Monitor and manage referral portals, BD and Ops inboxes
- Maintain accurate trackers, service descriptors, and vacancy lists
- Coordinate internal meetings, rotas, and support documentation
- Assist with onboarding new starters, ID badges, and compliance tasks
- Upload, file, archive and support the upkeep of internal systems
- Communicate with commissioners, social workers, and care teams
- Provide day-to-day support with data entry, scheduling, IT tickets, and minute-taking
- Contribute to cyclical tasks like KPI reporting, H&S checks, and training support
What We’re Looking For
- A confident, detail-focused administrator with strong organisation skills
- Comfortable juggling tasks, meeting deadlines, and working independently
- Excellent communication skills – written and verbal – with a proactive mindset
- Previous admin experience (ideally in care, health, or business operations)
- Tech-savvy: confident using spreadsheets, databases, and cloud-based systems
- Familiarity with social care environments and referral processes is a plus
Why Join Us?
- Be part of a values-led team improving lives across our supported living and residential services
- Varied role with meaningful daily impact and continuous development opportunities
- Flexible working options (hybrid model)
- Supportive culture where ideas and improvements are welcomed
Apply now and be part of something bigger.
Required Criteria
- Accurate Data Entry
Skills Needed
About The Company
Midway Care Group is a specialist provider of care for individuals with learning disabilities, autism, and mental health challenges. Focused on person-centered care, the company creates environments that empower individuals to lead fulfilling and independent lives. With a passionate team and a dedication to continuous improvement, Midway Care Group has established itself as a trusted provider in the community.
Company Culture
At Midway Care Group, our culture is driven by empathy, respect, and a commitment to personal growth. We believe in fostering a collaborative and supportive environment where both our staff and the individuals we care for can thrive. Continuous learning, teamwork, and open communication are at the heart of everything we do, ensuring that everyone feels valued and empowered to make a difference in people’s lives.
Company Benefits
At Midway Care Group, we offer a range of benefits designed to support and nurture our staff. You’ll enjoy competitive pay, along with extensive opportunities for professional development and career progression. We’re committed to work-life balance, offering flexible working arrangements to suit your lifestyle. Our team thrives in a supportive and inclusive environment where every contribution is recognized and valued. Join us, and be part of a company that truly cares about your well-being and career growth.
Employee development programs, Referral bonus, Competitive salary, Long service recognition, Free parking or Discounted parking , Annual performance review, Culture of recognition, On the job learning, Progression opportunities
Salary
Not disclosed
