Job Role: Operational Project Lead
Location: Darwen, Lancashire (minimum 4 days per week in the office)
About the Role
Are you ready to take on a pivotal role in a dynamic and growing organisation? Amplify Hearing is seeking a highly skilled and motivated Operational Project Lead to join our operations team. In this role, you will lead the onboarding of practices into our business, oversee key systems and processes, and ensure operational excellence across our Joint Venture Partnerships (JVPs) and internal departments.
As an Operational Project Lead, you will work directly with the Head of Operations to deliver structured reporting, enhance operational processes, and support our teams with training and IT systems management. This position is your opportunity to make a real impact by fostering innovation, improving efficiency, and contributing to the growth of a leading hearing care provider.
About Amplify Hearing
Amplify Hearing is a leading hearing care provider with over 350 clinical practices across the UK. We uniquely offer Joint Venture Partnerships to our Audiologists, combining the independence of owning a practice with the support of a trusted organization. Our mission is to provide exceptional clinical care while empowering professionals to thrive in their communities. Join us in making a difference in the lives of our clients and communities every day.
Key Responsibilities
- Onboarding practices: Oversee the onboarding process for new practices, ensuring a seamless and efficient experience.
- Systems & Process Maintenance: Manage and enhance internal systems, including IT support and CRM platforms, to ensure effectiveness and scalability.
- Performance Reporting: Develop and own structured KPI reports to monitor trends, identify improvement areas, and drive performance across teams.
- CRM Management: Build and maintain CRM systems, including updates for clinics, products, and pricing.
- Training & Development: Support team members with training on Amplify platforms, such as Teams and CRM tools, ensuring optimal utilisation.
- Service Excellence: Deliver outstanding service across all communication channels, maintaining agreed performance measures.
- Technology Research: Explore innovative platforms and technologies to support operational development.
- Cultural Leadership: Foster a positive, collaborative, and high-performance work culture, leading by example.
About You
We are looking for a detail-oriented, proactive professional with a passion for operational excellence. You should bring:
- Proven experience in managing systems and processes, with strong project management skills.
- Advanced Microsoft Office proficiency, particularly Excel.
- Strong interpersonal, coaching, and organisational skills.
- A solutions-focused mindset, with the ability to analyse data and drive actionable improvements.
- Experience with CRM platforms and IT systems is highly desirable.
What We Offer
- Competitive salary (Up to £28,000 depending on experience)
- Flexible working environment (minimum 4 days in the Darwen office)
- Comprehensive training and development opportunities
- 26 days of annual leave (25 days + birthday and bank holidays)
- Private health cover
- Death in service benefit
- Reward Gateway access for discounts and savings
- Pension plan
- Company sick pay
What’s Next?
Join Amplify Hearing and become part of an organisation committed to innovation, growth, and making a difference. If you’re excited about this opportunity, we’d love to hear from you!
Contact our Talent Acquisitions Partner, Joanne Murphy, at [email protected], for any questions about the position.
Job Types: Full-time, Permanent
Pay: Up to £28,000.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Referral programme
- Sick pay
- Work from home
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Darwen: reliably commute or plan to relocate before starting work (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Darwen
Reference ID: JM/Operations
