******************************NIGHT SHIFTS(11 pm TO 7 AM)****************************************
Location: Watford(onsite)
Rate: 110 GBP/day(inside IR35)
Essential Duties and Responsibilities
· Work as part of the 11x7 Shift system on the IT Service Desk
· Receives and handles requests for service, following agreed procedures.
· 1st line support: troubleshooting of IT related problems
· Promptly allocates calls as appropriate.
· Logs incidents and service requests and maintains relevant records:
· Identifies and classifies incident types and service interruptions
· Records incidents cataloging them by symptom and resolution
· Monitoring queues and assign tickets to appropriate resources for troubleshooting and ticket resolution.
· Monitoring queues to ensure SLAs are maintained.
· Assigning the tickets which are out of scope to Service Desk/Other Teams
· Coordinating tickets that cross organizational boundaries to ensure customer satisfaction
Skills and Abilities
· Strong organization skills and ability to multi-task and prioritize work
· Excellent communication skills with the ability to work with executive staff members both internally and externally
· Ability to deliver engaging, polished, and professional presentations to internal and external audiences
· Excellent written and verbal communication and presentation skills
Job Types: Temporary, Fixed term contract, Freelance
Contract length: 6 months
Pay: Up to £110.00 per day
Expected start date: 20/09/2025
