Job Overview
We are seeking a friendly and professional Receptionist to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires excellent communication skills, a strong sense of hospitality, and the ability to multitask effectively in a busy environment. Experience in the hotel or guest services industry is highly desirable.
Responsibilities
- Greet and welcome guests with a warm and friendly attitude.
- Answer phone calls promptly and handle inquiries with professionalism and courtesy.
- Manage reservations, check-ins, and check-outs efficiently.
- Provide information about hotel services, local attractions, and amenities.
- Maintain an organised reception area, ensuring it is tidy and presentable at all times.
- Assist with administrative tasks as required, including filing and data entry.
- Handle guest complaints or issues with empathy and resolve them effectively.
- Collaborate with other departments to ensure seamless guest experiences.
Experience
- Previous experience in a receptionist or front desk role is preferred, particularly within the hospitality sector.
- Multilingual or bilingual skills are an advantage to cater to our diverse clientele.
- Strong phone etiquette is essential for managing calls professionally.
- A background in guest services is beneficial for understanding customer needs and expectations.
- Familiarity with hotel management software is a plus but not mandatory; training will be provided. Join us in creating memorable experiences for our guests while developing your career in a dynamic environment!
Job Type: Part-time
Pay: £12.21 per hour
Expected hours: 16 – 24 per week
Work Location: In person
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