Busy family friendly and dog friendly hotel, in beautiful Studland is now looking for a Night Porter.
This position, within our Front of House Team, is crucial for delivering exceptional hospitality to our guests and assist in maintaining a safe, secure and clean environment.
Key Responsibilities and Duties
- Provide a welcoming and effective check-in process for late arrivals, and early check outs adhering to standard operating procedures.
- Run Nights shifts, follow all company policies and procedures in the right way.
- Ensure the Safety and Security of all Guests and the property overnight by carrying out security patrols and following all company protocols.
- Ensure that End of the Day process is carried out and reports are printed according to requirements.
- Follow all Nights Procedures and ensure that all check lists are filled in.
- Report any incidents, accidents and H&S risks in an efficient way.
- Ensure that all guests accounts are accurate and that payment is taken and recorded before guest departures if needed.
- Take guest reservations in accordance to company guidelines, using our Property Management systems if needed.
- Ensure that all company and government legislation is adhered to, and any shortfalls are reported to the Front of House Manager in an effective way.
- Encourage feedback from all guests so as to ensure the ability to anticipate the needs to guests at all times.
- Follow Nights emergency instruction in case of any emergency situation
- Ensure you have an exceptional knowledge of the local area, and competitor hotels and what is going on within the city at any time.
- Ensure that you have knowledge of the Front of House system and able to perform check-in, check-out and create new reservations.
- Assist the Food and Beverage team with the preparations for breakfast, and the breakfast service delivery
- Assist with holiday cover in the department, including day shift on reception and night shift as requested by the Front Office Manager.
- Any other reasonable request by the management, Duty Managers or other Heads of Departments.
The Ideal Candidate:
- You will need a strong knowledge of the hotel/leisure/service sector.
- You should have the ability to work on your own and have personal motivation to get the job done.
- Excellent organisation and time management skills are essential, along with an eye for detail and the ability to use own initiative.
- This role will require you to work under pressure whilst maintaining a positive, can do attitude.
- You should be customer focused with a commitment to delivering exceptional levels of guest service.
- Ideally you will be passionate about the industry with a keen desire to improve the operation of the hotel.
- The ideal candidate will also be enthusiastic, flexible and willing to learn with a professional, prompt and caring attitude.
Previous nights working experience is beneficial but not essential, full training is provided.
You will need to be available for a shift pattern of four nights on and four off to include weekends and public holidays.
In line with the requirements of the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility.
Benefits:
- Discounted/free food
- Company events & social hours
- On-site parking
- Live-in accommodation available
Job Types: Full-time, Part-time
Pay: £12.21 per hour
Expected hours: 20 – 40 per week
Additional pay:
- Tips
Benefits:
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
Schedule:
- 10 hour shift
- 8 hour shift
- Night shift
Work Location: In person
