NHS AfC: Band 4
Job overview
Surrey Downs Health & Care
An exciting opportunity has arisen for a highly motivated, experienced, and organised Senior Administrator to join the Neuro Rehab Service. As a Senior Administrator, you will play a crucial role in leading a team of administrators to provide high-quality administrative support across a range of clinical services. This is an ideal role for someone with a strong administrative background, excellent communication skills, and experience in supervising or coordinating a team.
We are seeking a confident administrator who is ready to take the next step in their career and contribute to delivering exceptional patient care within a truly integrated service.
Main duties of the job
- Line manage and supervise a team of administrators to ensure smooth and efficient support to our Neuro-Rehab clinical teams.
- Coordinate workflow, manage workloads, and contribute to service improvement initiatives.
- Act as the primary point of contact for clinical team leaders and managers, offering administrative expertise and support.
- Support service delivery through high-quality data reporting, meeting coordination, and day-to-day operations.
- Play a central role in developing and refining administrative procedures and SOPs across the service.
- Respond to patient and professional queries with professionalism and confidentiality
Working for our organisation
Surrey Downs Health and Care (SDHC) deliver care closer to people’s communities through our Primary Care Networks and our innovative partnership of local NHS organisations.
Surrey Downs Health and Care has a track record of providing person-centric care that goes beyond organisational boundaries to do what is best for the individual. This partnership includes:
- The three GP federations GP Health Partners, Dorking Health Care and Surrey Medical Network representing practices that operate in the Surrey Downs area.
- Epsom and St Helier’s, St George's, University Hospitals NHS Trust.
- Surrey Council County
Historically, there have been boundaries between the organisations that provide care to people in their homes, in GP surgeries, and hospitals, but we have always been united in our mission to provide excellent care to the people who need us.
It’s on those grounds that Surrey Downs Health and Care was formed – we want local people to receive the care that they need in the right environment. By combining our expertise, we can enhance patient care and facilitate easier access to the proper support, care, and treatment for local people than ever before.
In bringing this partnership together, we are working to the same set of values that will translate into better care for our residents.
Detailed job description and main responsibilities
Please refer to the Job description and Person specification for more details to help support your application.
Person specification
Qualifications
Essential criteria
- GCSE level 4/C or above in English and Maths or equivalent experience/qualifications
- Educated to A level, NVQ Level 3 or equivalent
Desirable criteria
- Leadership/Management Qualification or must be able to evidence experience of leading and managing a team
- IT Qualification e.g., RSA/European Computer Driving Licence or equivalent.
Experience
Essential criteria
- Previous experience managing others
- Relevant experience of working in an office environment as an administrator
- Experience of handling confidential and sensitive data
Desirable criteria
- Experience of working in healthcare or public service administration
- Experience working in Community Stroke or Neuro Rehab Service
Knowledge, Skills & Abilities
Essential criteria
- Extensive administration experience working in the NHS or other large complex organisation.
- Experience leading teams and providing direct line management to admin & clerical staff
- Proficient in using Microsoft Office including word, excel & outlook
Desirable criteria
- Experience of using a patient administration system such as EMIS and SystmOne
- Understanding the NHS requisitioning, ordering, and receipt of goods procedures
Personal Attributes
Essential criteria
- Able to maintain high standards of confidentiality
- Good organisational skills and ability to prioritise effectively in order to meet deadlines
Desirable criteria
- Able to show initiative and challenge processes with a view to improving patient pathways or admin processes
- Flexible to meet service demand
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
