We are The Housing Network (THN), a private Limited Company with a purpose.
We exist to provide 'More than a Roof', because when life is at its toughest, we believe everyone deserves a safe and stable place to rebuild their lives.
Homelessness is a vast and complex issue that does not have a single solution. In understanding that reality, we’ve learned the importance of perspective; appreciating that if we continue to innovate, collaborate, and give our best, we are playing our part in making a vital difference.
We are a team that is absolutely committed to innovate, excel and be dependable in all that we do.
Working hard together to achieve our mission of providing Better Accommodation, Better Support, Better Partnerships, and as a result Better Business.
Job Overview:
To go beyond the standard expectation of providing a service for residents with great care, to enrich their lives as part of a dedicated and valued supported housing team.
You will play a crucial role in ensuring the safety and well-being of our residents and staff. As well as maintaining the overall presentation of the accommodation and outdoor spaces, you will enhance resident satisfaction, with efficient working practices.
The role will involve all aspects of high quality responsive property maintenance as well as planned maintenance to a standard defined by the Active Opportunities Pathway service model and tasks that fall under intensive housing management.
You may also be required to carry out some cleaning in empty properties. It will also involve professional curiosity with the ability to identify and report safeguarding concerns.
To act as an ambassador for The Housing Network, to promote its mission and values.
Being respectful and kind is at the heart of everything that we do.
Responsibilities & Duties:
- Daily use of an iPad and or Laptop along with compliance applications to input and update reporting system
- Carry out scheduled work on void properties to bring back up to a high standard and in accordance with the Council’s targets prescribed in the contract
- Complete regular accommodation inspections, ensuring all necessary compliance and health and safety requirements are met
- Carry out reactive maintenance within prescribed timescale
- Finishing skills such as joinery, plastering, tiling in order to complete a job
- Painting
- Basic Plumbing (including changing toilet internals
- Basic carpentry including door hanging (Essential
- Lock changing (Essential
- Gardening including fencing
- Bathrooms and kitchen repairs (including changing taps)
- Repairing/replacing broken window
- Diagnosing boiler repair
- Furniture / Rubbish removal
- Put up curtain poles/blinds
- Reporting Health & Safety incidents
- Reporting Safeguarding concerns
- Cleaning
- Problem solving
Relationships – Who will I be working / engaging with?
Effective communication is vital in your role. You will regularly engage with residents, their families, and colleagues as part of your daily activities.
Additionally, you will liaise with contractors, coordinate their services and ensure that work is completed to a high quality and standard.
On occasions, liaison with Local Authority Housing Officers and other Public Sector organisations alongside Charity and Community groups.
Personal Characteristics:
Skills:
Essential:
- Excellent communication
- IT skills and ability to confidently use an iPad
- Basic carpentry including door hanging
- Finishing skills such as joinery, plastering, tiling
- Lock changing
- Full UK driving licence
- Professional curiosity
Desirable:
- Cleaning experience
- Ability to replace double/single glazed unit
- Qualified PAT tester
Knowledge:
Essential:
- Basic knowledge of electric
- Understanding of Safeguarding and ability to identify concerns and report the
- Proven track record of carrying out repairs and maintenance work as a multi trade operative in a multi-site environment
- Basic knowledge of gas boilers and electric heating system
- An understanding of working in a supported housing environment
Behaviour:
- Resilient and able deal with people who are complex and sometimes challenging
- Keen to support colleagues and ensure business is working cohesively and to the same objective
- Keen on strong compliance culture
- Able to work without direction
- Adaptability and being prepared to help out if circumstances require
- Keen to lead by example
- We would expect you at all times to: act with integrity, due skill, care and diligence, professionalism, be open and co-operative with colleagues as well as act with compassion to those both within the company and those who we support in the accommodation
Desirable:
- Knowledge of Fire Safety Legislation
- Knowledge of Health & Safety Legislation
- Corgi registered
Behaviours:
- Driving courteously in a branded Company van, which is an extension of the workplace
- Wearing uniform and ID with pride and presenting professionally to residents, including the use of all relevant PPE
- Resilient and able to interact with people who have complex needs and can sometimes present with challenging behaviour
- Keen to support colleagues and ensure business is working cohesively and to the same objectives
- Maintain a robust compliance culture
- Able to work independently and use initiative
- Adaptability and being prepared to help out if circumstances require.
You will be expected to lead by example and uphold THN’s values at all times:
- act with integrity and respect
- adopt a trauma informed and strength based approach
- act with due skill, care and diligence
- act with professionalism
- work as part of a team
- act with compassion to those both within the Company and those who we support in the accommodation
- An Enhanced Disclosure is required for this position.
We believe our values should reflect in our behaviour towards our colleagues, partners and residents while we work to achieve our Strategy 2024>29. These values are to be; Innovative, Dynamic, Dependable, Respectful, and Kind.
The Housing Network is committed to eliminating discrimination and encouraging diversity amongst the workforce.
We aim to be an equal opportunities employer and we are determined to ensure no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
As an employer we welcome applications from candidates with lived experience, demonstrating our commitment to capturing the value of “expertise by experience” and providing More than a Voice for our residents.
All job offers are subject to a DBS check (level to be advised through the hiring process).
Job Types: Full-time, Permanent
Pay: £32,000.00 per year
Benefits:
- Company car
- Company events
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Health & wellbeing programme
- Referral programme
- Sick pay
Schedule:
- Day shift
- Monday to Friday
- No weekends
Experience:
- Maintenance: 2 years (required)
Licence/Certification:
- Manual Driving Licence (required)
Work Location: On the road
