We are seeking a dedicated and flexible Multi-Departmental Operations Assistants to deliver exceptional service across all areas of our venue. This role involves supporting food and beverage operations, housekeeping, front-of-house services, reception, outdoor maintenance, and administrative functions. You will play a vital part in ensuring that every guest receives a consistently high-quality experience while maintaining our facilities to the highest standards.
DIMENSIONS
Casual hours between 06:30am and 23:00pm. Flexible, shift based schedule including evenings and weekends when required.
KEY RESPONSIBILITIES
Reception & Customer Support.
· Provide efficient, courteous and professional check-in and check-out services
· Assist in the setup and breakdown of event spaces, meeting rooms, and syndicate areas
· Greet and assist clients and trainers, confirming event requirements and room setups
· Operate the telephone system, directing calls and supporting internal communication
· Handle guest inquiries, resolve complaints, or escalate appropriately for service recovery
· Provide proactive support to guests across all touchpoints, including reception, events, and dining
· Maintain a welcoming and organised environment in all public-facing areas and represent the venue positively
Food & Beverage Operations
· Assist in delivering all aspects of food and beverage service (restaurant, bar, boost bar, coffee stations)
· Ensure cleanliness and hygiene of all catering outlets
· Support health and safety procedures during service
· Follow uniform guidelines and uphold presentation standards
Housekeeping Duties
· Clean and maintain guest rooms and public areas to expected standards
· Perform deep cleaning tasks such as carpet shampooing and stain removal
· Restock linen, towels, toiletries, and report discrepancies to Line Manager
· Assist with laundry sorting and stock rotation
Outdoor Operations
· Set up and maintain outdoor furniture and seating areas throughout the day
· Conduct daily inspections and cleaning of the patio and external areas
· Maintain tidiness and functionality of outdoor spaces, removing broken items and supporting repairs
· Set up car parking spaces and team-building areas in coordination with event schedules
Health, Safety & Compliance
· Adhere to health and safety policies, ensuring compliance at all times
· Follow all operational processes and maintain accurate documentation for compliance
Administrative & Support Duties
· Maintain organised and tidy storage and back-of-house areas
· Assist with logging equipment issues and cellar access records
· Support sales initiatives, promote venue services, and help drive guest engagement
KNOWLEDGE AND EXPERIENCE
· Previous experience in hospitality, customer service, or facilities support preferred
· Strong interpersonal and communication skills
· Attention to detail and high standards of cleanliness and presentation
· Ability to work proactively, independently, and collaboratively across departments
· Flexible approach to work and willingness to support varied operational needs
Pay: £12.54 per hour
Benefits:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Flexitime
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site gym
- Referral programme
Schedule:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Leamington Spa CV33 9QW: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Reference ID: Casuals
