To undertake efficient and courteous communication with all who contact the Physiotherapy Outpatients Service. The post holder will provide data inputting and report cleansing, management of clinical diaries, processing, support in clinic cancellations at short notice, make appointments and provide administrative support to the Team Lead and Clinical Manager.
This is not an exhaustive list. Full duties on the job spec.
1. Provide comprehensive administrative support for the MSK Physio team and have specialist knowledge of this service
2. To undertake efficient and courteous communication, maintaining good working relationships, with all who contact the Physiotherapy Outpatients Service
3. Collect information over the telephone from patients referred to the service to support the triage process.
4. To support in the completion of referrals over the telephone for those patients who are unable to complete self-assessments.
5. To register referrals where needed and make appointments using SystmOne, managing general appointment bookings for all staff working in the Physiotherapy Outpatients Service.
6. Book, cancel, reschedule appointments and ensure appointments are utilised to maximum capacity.
7. To complete discharges and managing waiting lists on delegation from the service lead to support in keeping accurate data.
8. Answering queries, progress chasing, task-related problem solving and resolving issues for clinical/medical staff or patients and providing non-clinical advice or information to others.
9. Data inputting into clinical and administrative systems (PARIS/SystmOne) and data bases and ensuring data quality/accuracy and producing reports where required.
Provide is a Community Interest Company (social enterprise). We deliver a broad range of health and social care services in the community, and are committed to making sure that they are safe, responsive and of high quality. Provide is owned by its employees and has primarily social objectives. Any profits we make are reinvested into the local community or back into delivering services.
We work from a variety of community settings, such as community hospitals, community clinics, schools, nursing homes and primary care settings, as well as within people’s homes to provide more than 40 services to children, families and adults across Essex, Dorset, East Anglia and the North of England.
A highly respected, award winning health and social care provider. We expect our staff to demonstrate and uphold our values at all times:
Vision: Transforming Lives
Values: Care, Innovation and Compassion
Mission: An ambitious, employee owned social enterprise, growing in size and influence. We transform lives by treating, caring and educating people.
Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT+, Ethnic Minority and Men’s Networks.
We welcome applicants from underrepresented groups. If you have the skills and experience for the job, please apply regardless of your background.
Please see Job Description for full details. If you have any questions that you would like to ask, please contact Chris Coldicott (Service Operational Lead) on 07580911898
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