Silver Cross is a great place to work, in a lovely environment with brilliant people. We're a 140 year old business who's succeed because we care about our customers and we care about you. Come and join a great place to work!
Purpose of the Role
To coordinate the fulfilment of customer orders through accurate and timely processing. To be the lead contact both internally and externally in relation to orders, deliveries and queries.
The UK Merchandising Administrator will need to demonstrate strong communication and organisational skills and should be a motivated self-starter with the ability to work with little or no supervision.
What's in it for you;
- 25 days holiday (plus bank holidays) increasing with service, plus a day off for your birthday
- Salary sacrifice holiday purchase scheme
- Salary sacrifice pension with 5% company contribution, available to all ages
- Cash Health Plan- get money back on treatments
- Retail discounts
- Virtual GP
- Short day working every last Friday of the month
- Regular communication events
- Regular social activates
- Cycle to Work Scheme
- Flexible start/finish time
Main Duties
- Processing all orders from key UK customers both accurately & efficiently within Business Central
- Confirm & communicate orders with our third party warehouse and coordinate deliveries with end customers
- Provide updates to customers on order status and be the key contact to resolve any issues regarding deliveries
- Be the internal point of contact for our Sales Managers in UK in relation to order processing & delivery updates
- Maintain customer portals with information on orders, shipment, delivery & stock availability
- Collaborate with Finance & Sales Managers to support them with debtor and on-hold accounts with aim of managing delivery risk each fiscal month
- Support with completion of product set up forms
- General administration duties
- Develop personal relationships with key internal & external stakeholders to help improve own performance
- Report on a order book & bookings to Assistant Merchandiser
- Monitor & report on order cancellations
Skills Required
- Previous experience within a sales order processing or sales admin role would be preferable.
- Must have Microsoft office experience
- Be able to speak to customers over the phone and email
- Confident inputting orders into internal systems
- Be able to work well individually and as a team
- IT literate (Good Excel skills and an understanding of all other Office products)
- Verbal and written communication which has impact
- Working collaboratively with others and building excellent business relationships, both internally and externally
- Capacity to develop and document procedures
Job Types: Full-time, Temporary
Pay: £23,810.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Flexitime
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
- Sick pay
Ability to commute/relocate:
- Skipton BD23 3JA: reliably commute or plan to relocate before starting work (required)
Experience:
- Administrative: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
Reference ID: https://silvercross.peoplehr.net/Pages/JobBoard/Opening.aspx?v=3e20b9e4-ded5-4143-827c-04030cc9d73f
Expected start date: 25/08/2025
