About JAAQ
JAAQ (Just Ask A Question) is a pioneering mental health platform that leverages interactive video technology and AI to provide users with access to insights from world-leading experts and individuals with lived experiences. Our mission is to help the mental health of one billion people and democratise mental health support, making it accessible, engaging and stigma-free for everyone.
We are B2B2C with a growing consumer facing platform with goals to reach millions of MAU every month, currently in over 90 markets with the UK and US as our primary focusses. We also have a growing range of B2B propositions ranging from JAAQ Studio to JAAQ At work with more propositions launching through 2025. Our ambitions are big and unmatched in the mental health and wellness space. Our platforms have answered over 2 million questions and we work with over 350 (growing every week) doctors and clinicians, celebrities and people with lived experience. Want to help a billion minds? Read on…
And want to get a real feel for JAAQ? Look no further…
Purpose
As a Mental Health Content Quality Specialist at JAAQ, you will play a crucial role in maintaining the clinical integrity and quality of our mental health video content and supporting materials. Working flexibly within our established processes, you'll be responsible for reviewing video content and transcripts to ensure they meet JAAQ's rigorous clinical standards, ethical guidelines, and quality benchmarks.
This part-time consultancy position (8 hours per week, flexible hours) is perfect for a qualified mental health professional looking to contribute to innovative digital mental health solutions while maintaining flexibility in their schedule. You'll work remotely on a consultant basis, following JAAQ's specific quality assurance protocols to evaluate content for clinical accuracy, appropriateness, and alignment with evidence-based practices.
Your expertise will be essential in upholding the trust our users place in JAAQ's platform, ensuring that every piece of content meets the highest clinical and ethical standards while remaining accessible and engaging for our diverse user base.
Role Overview
Review mental health video content and transcripts against JAAQ's established clinical quality standards and processes
Assess content for clinical accuracy, evidence-based approaches, and adherence to professional guidelines
Ensure all content aligns with JAAQ's mission of reducing mental health stigma and promoting positive wellbeing
Identify and flag content that requires revision or further clinical input
Complete quality assurance documentation in line with JAAQ's established processes
Provide clear, constructive feedback on content improvements when necessary
Maintain awareness of current evidence-based practices and clinical guidelines relevant to digital mental health content
Escalate any significant clinical or ethical concerns through appropriate JAAQ channels
Work flexibly within agreed timeframes to meet content review deadlines
Contribute to continuous improvement of JAAQ's quality assurance processes when opportunities arise
Key Responsibilities
In this role, you'll have the opportunity to:
Ensure high-quality mental health content reaches people when they need it most
Contribute to an innovative mental health tech startup making real differences in how people perceive and engage with mental health
Help maintain clinical excellence in digital mental health resources
Apply your clinical expertise in a flexible, technology-focused environment
Support the reduction of mental health stigma through quality content assurance
What we are Looking For
Strong values - first and foremost, a commitment to maintaining high-quality mental health resources aligned with JAAQ's mission
Attention to detail with the ability to identify clinical and quality issues in video content and transcripts
Professional integrity and commitment to upholding clinical and ethical standards
Flexibility to work independently within established processes and timeframes
Strong analytical skills for evaluating content against clinical criteria
Excellent written communication for providing clear, constructive feedback
Reliability in meeting review deadlines and maintaining consistent quality standards
Comfort with digital technology and remote working arrangements
Essential Experience
HCPC registered Clinical/Counselling Psychologist OR accredited CBT Therapist
2+ years of clinical experience
Experience in content review, moderation, or quality assurance (highly desirable)
Strong understanding of evidence-based practices and clinical guidelines
Experience working with digital mental health content or platforms (desirable)
Familiarity with professional ethical guidelines and standards
Additional JAAQ
This is a consultancy position (8 hours per week)
Flexible working hours to accommodate your schedule
Fully remote working arrangement
Competitive day rate or hourly rate structure
Opportunity to contribute to meaningful mental health innovation while maintaining schedule flexibility
Why Join JAAQ?
Be part of a mission-driven organisation making a tangible difference in mental health accessibility.
Collaborate with a passionate, innovative, and supportive team.
Opportunity to shape the content landscape of a rapidly growing platform.
Competitive compensation, outstanding benefits package and equity options - a chance to own the future of JAAQ.
Private Medical Healthcare / Gym Membership / Professional Development Budget
Breather Days (for when you need to take time out at short notice to rest and recoup)
JAAQ is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
