Who we are:
We love what we do, and what we do is important! We believe that everyone should leave feeling better – this means not just our guests and owners, but also our teammates. Everyone should go home feeling better because they learned something new or had fun working that day.
Why work with Virgin Hotels:
Because it is fun, of course! But we appreciate that fun isn’t always enough – what else is in it for you?
- Lots of social events throughout the year, where we can get together and have a good time
- Regular training opportunities, including wine, spirits, service and menu tastings
- A paid day off for your birthday
- Paid leave to volunteer to spend time with the causes closest to your heart, for every teammate
- Generous family-friendly policies and allowances
- Teammate discount at Virgin Hotels and 20 other Virgin brands!
- Training and development, including apprenticeships
- Teammate meals and drinks provided
- 4 x your salary life assurance policy
- Employee Assistance Program that includes health and well-being advice and support
- Company Sick Pay
Your mission:
Should you choose to accept it…
If you consider yourself a hospitality professional and have a passion for making people happy with your special skills, then this job is surely for you! If you can communicate, coordinate and work well with other teammates in serving our guests, then you will have a successful career with us. Most of all, we want you to have FUN since you play a huge role in creating that memorable guest experience!
The Details:
What exactly you will be doing…
Managing Service Operations Departmental Budgets
- Lead, support and motivate the team throughout the day, ensuring efficiency, consistency and excellent guest experiences
- Ensure the meeting events spaces are set up as indicated in BEOs, adapting when necessary to any requests from the client on the day, where appropriate
- Ensure the set-up and breakdown of event spaces are done safely, adhering to all Health and Safety procedures
- Proactively monitor upcoming bookings, ensuring all event details are reviewed in advance and necessary preparations are completed to guarantee seamless operations and exceptional guest experiences
- Support efforts to improve guest feedback metrics and overall satisfaction
- Support the management team with payroll tracking and labour cost management
- Monitor and manage cost control measures to minimise waste and maximise efficiency
- Ensure compliance with all Health and Safety and Food Hygiene regulations, leading by example and reinforcing best practices
- Conduct all daily checks to ensure the meeting and events spaces are well-prepared and meet operational standards
- Ensure all equipment is in good working order and well-maintained, logging any maintenance issues on Alice as required.
Guest Satisfaction Brand Standards
- Ensure all guests receive a warm, welcoming, and memorable experience
- Actively engage with guests to enhance their experiences and encourage return visits
- Handle guest feedback on shift and resolve any issues in a professional and timely manner
- Collaborate with other departments to anticipate and exceed guest expectations
- Uphold Virgin Hotels' brand standards, ensuring a consistently high level of service and presentation
Team Leadership, Development Management
- Assist in training and mentoring teammates, supporting the management team to create a positive, collaborative, and high-performing culture
- Conduct pre-shift briefings to align the team on service expectations and daily priorities
- Lead by example during service, providing guidance and motivation to the team
- Encourage your team to emulate the Virgin Culture and Values by role modelling these daily
- Celebrate successes and publicly recognise the contributions of teammates
- Provides feedback to employees based on observation of service behaviours
- Supports the management team in ensuring all Company policies and procedures are followed
Key Skills Required
- Stand for periods of 8-10 hours
- Work with others in a team, while constantly advocating for your guests
- Ability to communicate clearly in verbal and written English
- Comply with all Health Safety procedures, as well as Scottish Licensing Laws
- Maintain a neat, clean and well-groomed appearance per hotel standards
- Adhere to hotel policies, including but not limited to attendance, safety and behaviour
- Ability to work a fully flexible shift pattern
Background must-have:
- Current, legal and unrestricted right to work in the United Kingdom
- High school or equivalent education required.
- Preferred: 2-3 years' experience in a full-service meeting and events environment
We believe that our team should be reflective of the world. We welcome all, regardless of race, ethnicity, country of origin, sexual orientation, gender, disability, spiritual beliefs or any other component of identity. Virgin Hotels celebrates diversity and welcomes teammates from all backgrounds. We are proud to be an inclusive and
REDEFINING LUXURY HOTELS IN EDINBURGH
DISCOVER YOUR PLACE IN THE CITY
Think you know what Scottish luxury looks like? Think again. Situated in the historic India Buildings, Virgin Hotels Edinburgh is reimagining the Old Town, marrying its iconic Victorian architecture with distinctive, contemporary design. Inside the hotel, you’ll experience a world that revolves around you – from our signature chamber design to numerous drinking, dining and entertainment options that you’ll never want to leave. When you do venture out, you’ll find Edinburgh’s top attractions in walking distance. Fancy a stroll around Edinburgh Castle? Easy – it’s only 4 minutes away. Want to snap Victoria Street for your Insta? No sweat, it’s on your doorstep. Buckle up, we put you so close to history it’s basically time travel.
