Do you want to work for one of the most prestigious private ophthalmology clinics in the North East? Are you well organised and like working with people? Do you pride yourself on your ability to deliver truly outstanding customer service?
Imagine a job where your desire to develop and succeed is welcomed and encouraged. Picture yourself in a role where you’ll be challenged daily, work closely with experienced professionals, and see your efforts recognised and rewarded.
We are looking for an experienced, relationship-oriented receptionist to work in a first-class clinic in Gosforth, Newcastle upon Tyne.
Job Title
Medical Receptionist (Part Time)
What You’ll Need
We are looking for a highly organised, proactive, and friendly individual with:
· Minimum 3 years experience in an admin or reception role, this does not have to have been in a medical setting.
· An outstanding telephone manner and the ability to communicate clearly and empathetically with patients and colleagues.
· Excellent interpersonal skills and a genuine passion for delivering truly outstanding customer service.
· Impeccable presentation and a professional demeanour.
· Proficient computer skills, including strong familiarity with Microsoft Office Suite (Word, Excel), knowledge of Google Docs and Sheets, and the ability to learn new patient management systems.
· A positive “can do” attitude and strong work ethic.
· A proven ability to work effectively as part of a team in a fast-paced environment.
If this sounds like you, then keep on reading…
What You’ll Do
As a Medical Receptionist, you’ll be the first point of contact for our patients, ensuring a seamless and positive experience. Your key responsibilities will include:
· Warm Patient Welcome: Greet patients upon arrival, ensuring their comfort and guiding them through their visit.
· Efficient Call Management: Handling all incoming and outgoing telephone calls professionally, efficiently directing queries, and providing accurate information.
· Appointment Scheduling: Expertly managing patient calendars and booking appointments using our dedicated patient management system.
· Process Patient Payments: Handling face-to-face and telephone payments.
· Patient Record Management: Ensuring accurate and up-to-date information is available in our patient management system and CRM system whilst ensuring patient confidentiality and GDPR compliance.
· Accurate Data Management: Updating spreadsheets and databases, including Google Docs and Sheets.
· Professional Email Correspondence: Manage incoming and outgoing email communications promptly and professionally.
· General Clinic Administration: performing essential office duties such as filing, scanning, and managing post, contributing to the smooth running of the clinic.
Who You’ll Work With
You’ll be an integral part of our close-knit administrative team, reporting directly to the Managing Director, and collaborating closely with our clinical staff.
Location
Gosforth, Newcastle upon Tyne.
Salary and Benefits
· Competitive base salary of £24,000 FTE (£12.31 per hour), with an attractive bonus scheme.
· Opportunities for career progression, including pathways to Team Leader roles.
· Training and development opportunities to support your growth.
· Join a supportive, dynamic and collaborative work environment.
· Generous 25 days annual leave plus all statutory holidays.
· Pension Plan
Who We Are
At MY Eye Clinic, we help people achieve vision without glasses and contact lenses so they can lead a better quality of life. We use the latest technology and proven surgical techniques to ensure successful patient outcomes.
We offer 8 main services – Cataract & Refractive, Dry Eyes, Eyelid Surgery, Macular Degeneration Treatment, Retinal Surgery, Glaucoma Treatment, YAG Laser, Hearing and Wax Removal – each designed to meet the unique needs of our patients at different stages of their vision care journey.
How to Apply
1. Write a COVER LETTER addressing the following questions:
a. Why do you want to become a customer service superstar?
b. Give an example of a past achievement and/or accolade related to your customer service success.
c. If you only had 30 seconds with me in a lift, what would you say is your biggest accomplishment to date?
d. Explain what you are doing now for work and why you are looking elsewhere.
2. Ready to join our team? Apply today, attaching your cover letter and CV!
Job Type: Permanent
Schedule: 3 days per week, including some evenings and weekends. 22.5 hours per week.
Application Deadline: Tuesday 17th June 2025 17:00
Start Date: 1st July 2025. Immediate start available
Job Types: Part-time, Permanent
Pay: £12.31 per hour
Expected hours: 22.5 per week
Additional pay:
- Bonus scheme
Benefits:
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
- Weekend availability
Experience:
- reception/ admin: 3 years (required)
Work Location: In person
Application deadline: 17/06/2025
Reference ID: MEC-Medical Receptionist
Expected start date: 01/07/2025
