Description & Requirements
At Bloomberg, our mission has always been to provide real-time data, news, and analytics to our clients quickly and accurately. Our clients are some of the biggest players in finance, and they rely on our software to manage their portfolios, analyze the markets, and make swift trading decisions that keep them ahead of the competition. We have more than 350,000 clients across the world, so it’s critical for our systems to be stable, reliable, and always available. That’s where the Incident Management team comes in.On the Incident Management team, we manage the coordination and communication for all service-impacting outages to ensure they have a minimal impact on all downstream users and are resolved as quickly as possible. To do this, we structure and lead investigations in partnership with technical teams across the company – from developers to client support. We’re the central point for all stakeholders, and we ensure that accurate and timely information is communicated to all stakeholders during significant outages. Our team is critical to providing the best possible service for our clients, and we take pride in the impact we have on the company’s continued success.
We'll trust you to:
- Be a self-starter who is assertive, but diplomatic with the ability to prioritize workload and to perform in a high-pressure environment
- Quickly assess the severity of an outage in regards to business impact and technical complexity
- Coordinate investigations and deploy critical thinking skills to drive incidents to resolution
- Facilitate the resolution by effective communication across multiple teams
- Communicate and escalate with stakeholders and senior management regarding sudden outages, as well as status updates on ongoing incidents
You need to have:
- Experience working in production support or major incident management in technology for a large global scale enterprise environment
- Extensive experience in a global enterprise technology environment in major incident management or production support
- Excellent written and verbal communication skills, with the ability to write quickly, concisely, and accurately under tight deadlines
- Willingness to learn new technologies
We’d love to see:
- Strong ability to summarise technical issues in the written word
- Innovation and drive – someone who is happy to challenge the status quo and collaborate on processes within the team
- Excellent collaboration skills and an interest in developing a strong network
- Good organization skills and excel at multitasking with the ability to ‘pick up the pace’ during major outages
- Basic understanding of industry standard technologies and infrastructure such as: networking, cloud storage, middleware, databases and virtual infrastructure
- ITIL Service Support knowledge
- Familiarity with AI tools
- A Degree in Computer Science, Engineering, Mathematics, similar field of study or equivalent work experience
Report job
