Founded in 2019, The Sculpts is a leading Manchester-based luxury homeware brand renowned for its exquisite designs and commitment to sustainability. We prioritise exceptional customer experiences and have seen significant growth in recent years.
Our collaborations with prestigious organizations, including MTV for their European Music Awards and The University of Manchester for their Bicentenary celebrations, have further elevated our brand. With a growing retail presence, including stores in Sale, Manchester Airport, and an upcoming city centre location, The Sculpts is poised for continued success in the UK and beyond.
We are known for our exceptional quality, innovative designs, and unparalleled customer service.
About the Role
We are seeking a passionate and driven individual to join our team as Luxury Retail Assistant based at our Manchester Airport store location with options to work across other store locations. As a key member of our team, you will be responsible for providing exceptional customer service to our customers, while representing the brand with professionalism.
Key Responsibilities:
Delivering Exceptional Customer Service:
- Providing personalised and attentive service to all customers, anticipating their needs and exceeding their expectations.
- Building strong customer relationships and fostering loyalty.
Sales & Merchandising:
- Actively engaging with customers to promote sales and achieve sales targets.
- Maintaining a high level of product knowledge and confidently advising customers on product selection and styling.
- Ensuring the store is impeccably presented, with merchandise displayed in an organised manner.
- Assisting with stock management, including receiving, processing, and displaying new arrivals.
Brand Representation:
- Representing the brand values and image with professionalism and integrity.
- Maintaining a high level of personal presentation and adhering to brand guidelines.
Operational Duties:
- Assisting with daily operational tasks, such as cash handling, stock control, and visual merchandising.
- Ensuring the store is clean, tidy, and secure at all times.
Required Skills & Experience:
- Proven experience in a luxury retail environment.
- Excellent communication and interpersonal skills.
- Strong sales and customer service skills.
- Passion for luxury goods and a genuine interest in fashion and homeware.
- Ability to work independently and as part of a team.
- Excellent attention to detail and organisational skills.
- Flexibility to work shifts, including evenings and weekends.
Benefits:
- Competitive salary and bonus structure.
- Excellent training and development opportunities.
- Staff discount on The Sculpts products.
Job Type: Full-time
Pay: From £13.00 per hour
Expected hours: 18 – 28 per week
Benefits:
- Employee discount
Application question(s):
- Have you got a consistent 5 year employment or education history? A DBS Certificate will be required.
Education:
- GCSE or equivalent (preferred)
Experience:
- Retail sales: 2 years (required)
- customer service: 1 year (required)
Work Location: In person
Application deadline: 24/01/2025
Reference ID: 25JanMAN
Expected start date: 01/08/2025
