Join the Team at Holiday Inn Shepperton as a Leisure Assistant
Where stunning surroundings, a vibrant team, and your passion for wellness come together
Are you enthusiastic about fitness, wellness, and delivering exceptional service? Do you love the idea of helping others reach their health goals while working in a beautiful setting?
Holiday Inn Shepperton is looking for an energetic Leisure Assistant to join our friendly and passionate team.
Nestled in the peaceful Surrey countryside, just minutes from the River Thames and a stone’s throw from London, our hotel is a hidden gem for guests and team members alike.
What You’ll Be Doing
Product Operations
? Ensuring the club is presented in the appropriate condition at all times ensuring the appropriate daily, weekly and monthly checks are being completed.
? Screening all potential Club users using company approved procedures relating to the CRM Membership System and Health Commitment Statement (HCS).
? Conducting the member induction fitness programs with a view of promoting member behavior change and maximizing Personal Training.
? Cleaning all areas of the club and supporting the Leisure Club Manager to ensure compliance to the cleaning and hygiene regime and standards.
Financial
? Achievement of new member sales, renewals and net membership growth metrics.
? Provide accurate weekly and monthly figures to deadlines.
? We operate as a cashless club
Commercial
? Support the Club Management Team to implement actions communicated from London Rock Partners in relation to central marketing plans to drive New Member Sales and Membership Headcount.
? Support the Club Management Team in relation to local marketing initiatives to drive New Member Sales, Membership Headcount and the Clubs position in the community.
? Support the Club Management Team in maintaining the CRM enquiry/prospect system in line with company policy and SOP to fully utilize data capture and follow up.
? Support the Club Management Team in maintaining the CRM membership system in line with company policy and SOP to fully support member retention and secondary revenue lines.
? Support the Club Management Team in maintaining retention levels utilizing company SOP’s, Retention Tools.
? Support the Club Management Team in driving secondary revenue lines and activities in club (including Sports Retail, Food Beverage and Personal Training).
Health Safety
? Ensure you are working in accordance with all SOP, EAP, SSoW Risk Assessment operational procedures.
? Following all emergency and evacuation procedures.
- Ensure all security incidents, accidents and near misses logged accordingly in line with company process in a timely manner and brought to the attention of the Club Management Team where applicable.
- Demonstrate a pro-active approach to operational, maintenance or facility equipment issues and escalate through the appropriate channels if applicable.
- Demonstrate a pro-active approach to operational best practice to maximize pool water hygiene in both pool and spas in accordance with company SOP.
- Demonstrate a pro-active approach to Health Safety at all times and support the Club Management Team relating to the Riskproof / Shield audit.
PERFORMANCE MEASURES
? Achievement of all guest satisfaction metrics.
? Brand metrics and company objectives.
? Compliance with Health and Safety.
? Achievement of agreed personal targets and objectives.
What We’re Looking For
- Experience in a similar service industry role or holds a relevant Fitness or Leisure Qualification.
- Pool Water Safety Qualification of Pool Responder or Higher (Desirable – training can be provided)
- First Aid at Work Qualification (Desirable – training can be provided)
Perks of the Job
- Free on-site parking
- Use of hotel leisure facilities
- Discounts on hotel stays, dining, and spa treatments across IHG hotels
- Exciting Growth Development Opportunities – Whether you’re just starting out or looking to grow your fitness career, we offer training, certifications, and a path to progression.
- Being part of a fun, supportive, and ambitious team
If you're ready to work in a vibrant hotel, help people live healthier lives, and develop your career in a fantastic location – we want to hear from you.
